ER Manager, Western Veterinary Specialist and Emergency Centre

Job summary

The ER Manager supports the General Manager in overseeing hospital operations, including recruitment, finance, and inventory. They are responsible for leading multidisciplinary teams, managing budgets, and ensuring high standards of patient care and client service.

Job details

ER Manager Location: Calgary, Alberta Employment Status: Full-time Western Veterinary Specialist and Emergency Centre is offering an excellent full-time, permanent career opportunity for an experienced ER Manager. Reporting directly to the General Manager, this role will also collaborate closely with the Medical Director, other hospital managers, and team leads. The successful candidate will support the General Manager in delivering clear communication, implementing corporate initiatives, and providing guidance to team members, ensuring operational efficiency and service excellence within a well-established hospital. Key Responsibilities Support the General Manager in all aspects of operations: people, recruitment, finance, capital expenditures, inventory and special projects Oversee the department to ensure efficient workflow, high standards of patient care and excellent client service Prepare for and lead change management initiatives, driving positive change while thoughtfully balancing people, operational, and financial impacts Lead, coach and support your team on scheduling, training and performance management Monitor labour utilization, productivity and scheduling to ensure appropriate staffing levels and cost control Manage department budgets, track expenses and support financial performance Qualifications Experience: A minimum of 3 years of experience successfully managing and leading multidisciplinary teams, ideally in a medical or hospital environment Financials: Experience managing budgets, monitoring expenses, and optimizing resource utilization Adaptability: Ability to operate effectively in a fast-paced, evolving environment and manage competing priorities Leadership: Experience leading multiple teams in an operational setting with strong communication and coaching skills Team Development: Ability to mentor, motivate, and retain high-performing staff Communication: Exceptional ability to adapt communication style to diverse audiences What We Can Offer You Competitive compensation that reflects your skills, experience, and the role. RRSP Employer Group Match Program (5%) to help you save for the future. Paid time off for continuing education, vacation, sick days, and personal wellness days. Annual CE Allowance. Benefits: Minimum 24 hours per week for eligibility, with flexible options. Paid annual certification memberships and uniform allowance. Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness. Various career development pathways. Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada. Click “Apply Now” If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

What you’ll do

The ER Manager supports the General Manager in overseeing hospital operations, including recruitment, finance, and inventory. They are responsible for leading multidisciplinary teams, managing budgets, and ensuring high standards of patient care and client service.

Requirements

Candidates must have at least 3 years of experience managing multidisciplinary teams, preferably in a medical or hospital setting. Strong skills in financial budgeting, change management, and team leadership are required.

Benefits

• RRSP Employer Group Match Program (5%) • Paid time off for continuing education • Vacation • Sick days • Personal wellness days • Annual CE Allowance • Paid annual certification memberships • Uniform allowance • Virtual health care (telemedicine) • Employee Assistance Program (EAP) • Digital wellness tools • Career development pathways • Personal pet care discounts • Lifestyle perks • Shopping discounts • Wellness app access

Listed skills

• Customer service · Preferred
• Change Management · Preferred
• Recruitment · Preferred
• Budgeting · Preferred
• Communication · Preferred
• Coaching · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operational Management
• People Management
• Recruitment
• Financial Management
• Budgeting
• Change Management
• Performance Management
• Staff Scheduling
• Coaching
• Mentoring
• Resource Optimization
• Client Service
• Patient Care Standards
• Communication
• Inventory Management
• Labor Utilization

Job areas

• Healthcare
• Management & Leadership
• Administrative