Veterinary Receptionist, Client Care, Horizon Vet Group

Veterinary Receptionist, Client Care Location: Calgary, Alberta Horizon Vet Group is currently welcoming a customer service-focused Veterinary Receptionist, Client Care to join our team. This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Create a warm and welcoming environment for our patient and pet parents Assisting veterinary staff with various tasks and treatments when required Ability to answer a multiline phone system and track and book appointments effectively Placing outbound calls to pet parents for follow-up and future appointment bookings Respond and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments Scheduling appointments Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment Strong organizational skills General housekeeping duties; cleanliness of reception area, pet holding areas and common areas Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments What We Can Offer You! RRSP Employer 5 % Match Program – saving for your future just got easier! VCA Canada RRSP Student Loan - Ask us more! A caring culture of Wellness and Appreciation! Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips! Competitive wages and health/dental benefits! Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process) Annual uniform allowance Exceptional career development: there is room to grow here! Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Generous personal pet care discounts Extra perks like shopping discounts and cool wellness apps! Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada. Click “Apply Now” If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The role focuses on managing the front-desk operations, including scheduling appointments, handling billing, and coordinating client communications. Additionally, the receptionist creates a welcoming environment for pet owners and assists veterinary staff with basic treatments when needed.

Candidates should possess excellent customer service and organizational skills with an aptitude for putting clients at ease. A willingness to learn veterinary services and medical office procedures is required.

• RRSP Employer 5% Match Program • Student Loan Assistance • Medical Library Access • Health Benefits • Dental Benefits • Veterinary Technician/Technologist Scholarship • Annual Uniform Allowance • Referral Bonus • Personal Pet Care Discounts • Shopping Discounts • Wellness Apps

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Multiline Phone Systems
• Appointment Scheduling
• Invoicing
• Billing
• Email Management
• Organizational Skills
• Client Communication
• Pet Patient Care
• Medical Office Procedures

• Healthcare
• Customer Service & Support
• Administrative

Minimum experience

0+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level