Client Experience Curator

Job summary

Monitor and respond to client communications, coordinate with team members, track deadlines, and send timely client updates. Manage calendars, prepare and organize PDF documents and digital files, flag urgent matters, and follow up on outstanding items.

Job details

About Vellencia Strategies Vellencia Strategies is a boutique digital marketing and brand strategy agency based in Ottawa. We help businesses grow through social media management, video-led content creation, website design, CRM automation, branding, digital advertising, and business consulting. We’re a small, focused team, and every client relationship matters. We’re looking for a Client Experience Curator to help make sure every client feels informed, supported, and well taken care of from start to finish. About the Role The Client Experience Curator is the organized, reliable point of contact who keeps client communications moving. You’ll monitor inboxes, coordinate with our team, track deadlines, and make sure nothing falls through the cracks. This is a behind-the-scenes coordination role. You won’t be executing marketing projects. You’ll be the person who makes sure the right information reaches the right people at the right time. What You’ll Do Monitor and respond to client communications across two email inboxes Coordinate with team members to keep deliverables and timelines on track Track upcoming deadlines and send timely updates to clients Manage calendars and schedule appointments Prepare, edit, and organize PDF documents Maintain organized digital folders and filing systems Flag time-sensitive matters and follow through on outstanding items Use AI tools and internal systems to work efficiently What We’re Looking For Strong experience with Microsoft Outlook, including managing email and calendars Comfort with Microsoft Word, Excel, and Adobe Acrobat Clear, professional written communication Strong organization and attention to detail Ability to work independently and manage competing priorities Good judgment about what needs immediate attention and what can wait Openness to using AI tools as part of your day-to-day work Nice to Have Experience in administrative support, client services, or coordination Experience with CRM or project management software Experience supporting an agency, small business, or entrepreneur Schedule and Availability This role is approximately 5 to 8 hours per week, with a guaranteed minimum of 5 paid hours per week. Because the role centres on client communications, it requires brief check-ins at different points throughout the regular workweek (Monday to Friday, during business hours, Eastern Time). The hours are flexible, but they cannot be completed in a single block on evenings or weekends. What We Offer Fully remote, flexible weekday hours A supportive, collaborative small team Exposure to how a growing digital agency operates An ongoing role with room to grow alongside the business How to Apply Please apply through our short application (about 5 to 7 minutes), which includes a resume upload: https://mctb.vellenciadigital.com/client-experience-curator-application Applications submitted through LinkedIn messages or email may not be reviewed, so please use the link above.

What you’ll do

Monitor and respond to client communications, coordinate with team members, track deadlines, and send timely client updates. Manage calendars, prepare and organize PDF documents and digital files, flag urgent matters, and follow up on outstanding items.

Requirements

Candidates should have strong Microsoft Outlook skills, familiarity with Word, Excel, and Adobe Acrobat, and clear, professional written communication. They should be organized, detail-oriented, able to work independently and manage competing priorities, and comfortable using AI tools.

Benefits

• Flexible Weekday Hours
• Remote Work
• Supportive, Collaborative Team
• Growth Opportunities

Listed skills

• scheduling · Preferred
• document preparation · Preferred
• Microsoft Outlook · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• written communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Prioritization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Communication
• Email Management
• Calendar Management
• Scheduling
• Deadline Tracking
• Team Coordination
• Document Preparation
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Adobe Acrobat
• Written Communication
• Organization
• Attention to Detail
• Prioritization
• AI Tools

Job areas

• Administrative
• Customer Service & Support
• Marketing
• Consulting