Body Shop Administrator

Job summary

The Body Shop Administrator manages repair orders, coordinates with technicians, and handles insurance and warranty claims to ensure efficient service delivery. They also support the management team with reporting, scheduling, and maintaining accurate administrative records.

Job details

Drive your career forward with a dynamic role as a Body Shop Administrator Position: Body Shop Administrator Type: Fulltime Permanent Schedule: Monday to Friday Location: Surrey, BC What We Offer: Attractive Compensation: $24.00 - $32.00 / hour (D.O.E.) Work-Life Balance: Generous accrued vacation time. Financial Security: Plan for the future with employer RRSP matching Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs. Growth Opportunities! Position Overview: The Body Shop Administrator ensures that Velocity Truck Centres delivers consistent, high‑quality service to customers, while supporting the body shop team and managers. Duties & Responsibilities Opens and closes repair orders, ensuring accuracy and completeness of documentation Coordinates with technicians and foreman to track job progress and update work orders Prepares estimates, submits and follows up on insurance and warranty claims Assists with parts ordering and ensures correct billing and coding on all repair orders Communicates with customers regarding repair timelines, authorizations, and updates Tracks and files all required documentation for audits and compliance Maintains technician time records and assists with payroll-related documentation Supports the Body Shop Manager and Foreman with reporting, scheduling, and general admin tasks Ensures all data entry is completed accurately and in a timely manner Upholds confidentiality and professionalism in handling customer and internal information Contributes to the overall organization and cleanliness of the office and customer areas Skills & Qualifications High school diploma or equivalent; post-secondary education in office administration is an asset 2+ years of administrative experience in a dealership, service, or body shop environment Strong computer skills, including Microsoft Office (Excel, Word) and familiarity with dealership management systems Understanding of repair order workflows, parts invoicing, and insurance documentation Exceptional organizational skills with strong attention to detail Professional written and verbal communication skills Ability to work independently in a fast-paced, customer-focused environment Who We Are: Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team. Velocity Truck Centres Canada is an equal opportunity employer.

What you’ll do

The Body Shop Administrator manages repair orders, coordinates with technicians, and handles insurance and warranty claims to ensure efficient service delivery. They also support the management team with reporting, scheduling, and maintaining accurate administrative records.

Requirements

Candidates must have a high school diploma or equivalent, with post-secondary education in office administration considered an asset. At least 2 years of administrative experience in a dealership or service environment is required, along with strong computer and organizational skills.

Benefits

• Accrued vacation time
• Employer RRSP matching
• Extended health coverage
• Medical coverage
• Dental coverage
• Vision coverage
• Basic life insurance
• Disability insurance
• Wellness programs

Listed skills

• Administrative Support · Preferred
• Data entry · Preferred
• Microsoft Office · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Repair order management
• Data entry
• Customer communication
• Insurance claims processing
• Warranty claims
• Parts ordering
• Billing and coding
• Microsoft Office
• Excel
• Word
• Dealership management systems
• Payroll documentation
• Timekeeping
• Attention to detail
• Organizational skills
• Office Administration
• Professionalism
• Workflow Management
• Organizational Skills
• Administrative Functions
• Microsoft Excel
• Auditing
• Billing
• Cleanliness
• Customer Service
• Computer Literacy
• Confidentiality
• Data Entry
• Dealership Management Systems
• Sales
• Invoicing
• Verbal Communication Skills
• Scheduling
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Transportation
• Logistics
• Trades
• Body Shop Administrative Assistant
• Administrative Supervisor
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers

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