Service Advisor ( Heavy Duty) - Edmonton South

Edmonton, AB
On-site
Posted Nov 6, 2026
1 position

$25–$30 / hour

Opens an external site

Employment type: Full-time
Posting language: English

Job summary

Act as the primary point of contact for customers by assessing vehicle concerns, checking for recalls, and managing the repair process. Prepare repair orders, verify warranty coverage, and ensure timely communication regarding repair status and completion.

Job details

Drive your career forward with a dynamic role as a Service Advisor! Position: Service Advisor Type: Fulltime Permanent Location: Edmonton, South Side What We Offer: Attractive Compensation: $25.00 - $30.00 / hour ( D.O.E.) Work-Life Balance: Generous accrued vacation time. Financial Security: Plan for the future with employer RRSP matching plan Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs. Health spending account. Position Overview: Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you! Job Duties: Greet customers, listen to vehicle concerns, and clarify issues. Conduct inspections, check for recalls, and retrieve vehicle details. Review maintenance records and service schedules. Explain estimates, provide daily updates, and notify customers when repairs are complete. Verify warranty and service contract coverage, explaining provisions and exclusions. Prepare, enter, and obtain approvals for repair orders. Monitor repairs to ensure timely completion. Print warranties, repair orders, and issue sublet purchase orders. Review completed jobs, collect payments, and close out orders. Handle administrative tasks as needed. Required Skills and Qualifications: Proven technical expertise Knowledge of trucks and parts Excellent customer service skills Excellent communication skills Excellent problem-solving skills Strong organizational skills Excellent time management skills Able to work in fast-paced environment Work well with internal and external customers #HP02 Who We Are: Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team. Velocity Truck Centres Canada is an equal opportunity employer.

What you’ll do

Requirements

Requires proven technical expertise and knowledge of trucks and parts. Candidates must possess excellent communication, organizational, and customer service skills to thrive in a fast-paced environment.