Service Advisor - Nanaimo, BC - Leave Coverage (Temporary)

What We Offer: Attractive Compensation: $26.00 to $31.00/ hour ( D.O.E.) Work-Life Balance: Generous accrued vacation time. Financial Security: Plan for the future with employer RRSP matching Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs, and health spending account. Position Overview: Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you! Principal Responsibilities: Provide exceptional customer service by assisting customers in person, on the phone and via email Schedule units into reservations Check in units upon arrival and complete customer interview with Express Write Up Obtain mileage, serial number, and license plate from units; verify unit number Set up units not in Excede, check and update units already in system Verify warranty coverage and print all warranty documentation Create estimate and repair order documents from Express Write Up Check previous repair histories when required Obtain purchase order numbers and billing authorizations Confirm available credit for trade accounts and/or process cash customer payments Upsell service specials, promotions and/or QSP repairs Close all retail and internal work orders not including warranty Run Technician time reports daily for Service Department and distribute for Manager approval WIP (Work in Progress) management and maintenance Contact customers upon completion of repairs for unit pick up Call customers for return when back order parts arrive and schedule return appointment Assist Dispatcher/Foreman, Service and Mobile Technicians as required Commercial Vehicle Inspection document completion and filing Create service expense and sublet purchase orders as required Review repair orders waiting for pick up daily and contact customers with reminder Maintain service counter and driver’s lounge per Service Counter Duties Assignments list Participate in the creation, implementation, and practice of processes for Service department functions as part of Elite Support Attend department meetings and training courses as scheduled Comply with the Health and Safety Program Assignment of Responsibility duties as listed for ‘Worker’ Perform duties or special projects as assigned Required Qualifications: Knowledge of heavy duty industry Excellent customer service skills Ability to handle multiple conflicting priorities Physical Demands Lifting and Carrying: Minimal Lifting and Carrying Standing, bending, sitting, kneeling: Minimal periods of standing, bending, climbing, kneeling Working Conditions Work Setting: Indoor Work Setting Noise Level: Minimal Noise Level

The Service Advisor acts as the primary point of contact for customers, managing vehicle service reservations, warranty claims, and repair documentation. They are responsible for maintaining service department workflows, coordinating with technicians, and ensuring high levels of customer satisfaction.

Candidates must possess strong customer service skills and a solid understanding of the heavy-duty industry. The ability to manage multiple conflicting priorities in an indoor service environment is essential for this role.

• Vacation time • RRSP matching • Extended health coverage • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Wellness programs • Health spending account

• Customer servicePreferred
• Problem solvingPreferred
• MultitaskingPreferred
• Communication SkillsPreferred
• UpsellingPreferred
• schedulingPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Warranty claims
• Repair order management
• Heavy duty industry knowledge
• Scheduling
• Upselling
• WIP management
• Commercial vehicle inspection
• Problem solving
• Multitasking
• Vehicle Inspection
• Billing
• Management
• Customer Service
• Communication
• Reservations
• Filing

• Customer Service & Support
• Administrative
• Transportation
• Trades
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week