Branch Floater - Permanent Full-Time - Vancouver/Richmond - BC

Job summary

The Branch Floater is responsible for leading daily branch operations, ensuring efficient and safe freight handling, and maintaining a positive, collaborative team environment. They will also champion the client experience by providing helpful, welcoming service and identifying opportunities for operational improvement.

Job details

Company Description We make shipping easier for Canadian businesses and entrepreneurs. Since 2001, Chit Chats has helped small businesses and entrepreneurs ship across Canada and around the world with simple, affordable shipping solutions. But we’re more than a shipping company. We’re a team of people who care about helping others succeed. We’re curious about how we can do things better, cheerful in how we show up, and always ready to help. If you want to work somewhere your ideas matter, your teammates have your back, and the work you do helps Canadian businesses and entrepreneurs grow, you’ll fit right in at Chit Chats! Job Description We’re looking for a Branch Floater/Lead who brings positive energy, curiosity and care to everything they do. You’ll help lead our branch operations, support and motivate the team, create great client experiences, and jump in wherever you’re needed to keep things moving. What You’ll Do Lead the branch: Keep daily operations running smoothly, safely and efficiently. Champion the client: Create helpful, welcoming experiences. Support your team: Lead by example and help create a positive, collaborative environment. Keep things moving: Ensure shipments are processed accurately, efficiently. Jump in: Support freight handling other branch needs. Make things better: Look for opportunities to improve how we work and serve our clients. Live our values: Be Caring, Curious and Cheerful in how you lead, communicate and show up. Where You’ll Work Primarily at our Richmond/Vancouver location, with flexibility to support our Surrey location. Why Chit Chats? If you take pride in helping people, enjoy solving problems, and believe work should be both meaningful and enjoyable, we’d love to meet you. Bring your care, curiosity and cheer—and help us make shipping easier for Canadian businesses and entrepreneurs. Qualifications What You Bring 2+ years of retail, branch or customer service experience Strong communication, organization and problem-solving skills A genuine passion for helping people A positive, proactive “let’s figure it out” attitude Computer and administrative skills Comfortable working in a fast-paced, hands-on environment Class 1 safety shoes required Additional Information Total Rewards and Compensation: Starting Pay Rate: $19.00 per hour Employer paid Group Benefits (Health, Dental and Vision; 80% coverage). Annual Year-End Bonus. Birthday leave (Paid). Two weeks paid vacation A rich GRSP plan eligibility after 3 months of employment This is a Permanent Full-Time position. We thank you for your application, but only those candidates selected for an interview will be contacted. Please note that the successful candidate will be subject to reference and criminal background checks prior to employment. As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Compensation: from CAD 19 - hourly

What you’ll do

The Branch Floater is responsible for leading daily branch operations, ensuring efficient and safe freight handling, and maintaining a positive, collaborative team environment. They will also champion the client experience by providing helpful, welcoming service and identifying opportunities for operational improvement.

Requirements

Candidates must have at least 2 years of experience in retail, branch, or customer service roles, along with strong communication and administrative skills. A proactive attitude and the ability to work in a fast-paced, hands-on environment are essential, and Class 1 safety shoes are required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Annual year-end bonus
• Birthday leave
• Paid vacation
• GRSP plan

Listed skills

• Retail operations · Preferred
• Customer service · Preferred
• Leadership · Preferred
• Communication · Preferred
• Organization · Preferred
• Problem solving · Preferred
• Operations Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail operations
• Customer service
• Leadership
• Communication
• Organization
• Problem-solving
• Administrative skills
• Freight handling
• Team motivation
• Operations management
• Employment Equity
• Freight Handling
• Curiosity
• Administrative Functions
• Customer Service
• Problem Solving
• Operations
• Team Leadership

Job areas

• Logistics
• Customer Service & Support
• Retail
• Management & Leadership
• Administrative
• Floater
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers

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