Technical Consultant – TS2 Platform

We are looking for TS2 Support for Canada location. Below are the responsibilities of the role: Production Support & Platform Stability Lead end-to-end production support for digital and core banking applications running on Amazon Web Services and enterprise infrastructure platforms. Ensure system availability, reliability, and operational performance in accordance with defined SLAs. Oversee operational readiness, deployment support, and environment health across production systems. Incident Response & Problem Management Manage triage and resolution of critical production incidents (P1/P2). Coordinate cross-functional teams including infrastructure, development, and vendor teams during incident response. Drive rapid recovery actions while ensuring proper incident documentation and communication. Conduct post-incident reviews and ensure root cause analysis and corrective actions are implemented. Platform Reliability & Observability Maintain monitoring, alerting, and observability frameworks across cloud and application layers. Track system performance metrics, capacity utilization, and platform health indicators. Ensure proactive detection of issues using logging, metrics, and alerting systems. Drive improvements in reliability through automation, operational tooling, and runbook enhancements. Technical Leadership & Team Coordination Provide technical leadership and guidance to onshore and offshore application support teams. Support shift operations and on-call rotations to ensure 24x7 service coverage. Coordinate with suppliers, infrastructure teams, and L3 engineering teams for complex issue resolution. Mentor engineers and promote operational best practices across the team.

Lead end-to-end production support and platform stability for digital and core banking applications on AWS. Manage critical incident response, observability frameworks, and provide technical leadership to onshore and offshore teams.

Requires experience in managing P1/P2 incidents and maintaining system reliability through monitoring and automation. Candidates should be able to coordinate cross-functional teams and support 24x7 service coverage.

• Amazon Web ServicesPreferred

Identified from the job description. Confirm important requirements above.

• Production Support
• Amazon Web Services
• Incident Response
• Problem Management
• Platform Reliability
• Observability
• Root Cause Analysis
• Technical Leadership
• SLA Management
• Monitoring
• Automation
• Digital Banking Applications

• Technology
• Consulting
• Software
• Finance & Accounting
• Customer Service & Support

Minimum experience

5+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available