Sales Supervisor (Keyholder) | Vancouver

Job summary

The Sales Supervisor leads the sales floor by mentoring associates, driving individual and store sales goals, and providing exceptional client styling experiences. They also support store operations, including opening and closing procedures, visual merchandising, and inventory management.

Job details

SALES SUPERVISOR (KEYHOLDER) ABOUT THE ROLE The Sales Supervisor (Keyholder) is an hourly, commission-eligible sales-floor leader who delivers exceptional client experiences while helping the store achieve its sales goals. You will spend the majority of your time working directly with clients—styling, selling, building relationships, and creating the high-touch experience Veronica Beard is known for. As a leader on the floor, you will set the pace, mentor Sales Associates, and help create an energized and collaborative selling environment. You will also support the Store Management team with opening and closing responsibilities and serve as Manager-on-Duty when the Store Manager or Assistant Manager is not present. In addition to your hourly base pay, you will earn up to 3% commission on individual sales, with the opportunity to earn up to 4% based on the store’s achievement of its sales goals. Commission is subject to the applicable commission plan. WHAT YOU’LL DO DRIVE SALES AND CLIENT EXPERIENCE Deliver personalized service and styling that reflects the Veronica Beard experience Take ownership of individual sales goals by converting in-store traffic and proactively generating business, contributing to the store’s overall performance Build, maintain and engage an active client book through consistent outreach, thoughtful follow-up, community engagement, and in-store events to drive new and repeat business Develop expert knowledge of our collections, fit, product stories, and styling to drive individual and store sales Stay curious and current on fashion trends, helping clients build thoughtfully styled wardrobes that reflect their individual style. LEAD THE SALES FLOOR Maintain an active leadership presence, lead by example and help move the business forward Communicate daily priorities, organize floor coverage, and lead team touch-bases Mentor Sales Associates through team selling and thoughtful, in-the-moment coaching on selling, styling, and clienteling Recognize strong performance and share relevant feedback with Store Management Help create an inclusive, collaborative, and results-driven environment where different perspectives are valued UPHOLD OUR VISUAL AND BRAND STANDARDS Represent the fashion, style, and service standards of Veronica Beard with authenticity and passion Support execution of floor sets and visual updates in partnership with Store Management Ensure merchandise, fixtures, and displays reflect current visual direction Maintain a clean, organized, and client-ready store environment Communicate product, inventory, and visual opportunities to Store Management SUPPORT STORE OPERATIONS Serve as Manager-on-Duty based on scheduling, in partnership with store leadership Open and close the store and follow all key-control, cash-handling, and security procedures Take initiative in supporting inventory management, loss prevention, and daily operational priorities Help protect company assets and maintain accuracy across cash and inventory processes Follow and respectfully reinforce company policies and procedures WHO YOU ARE 1+ years of retail sales experience in a high-touch, client focused environment Previous keyholder, senior sales, or retail leadership experience preferred Experience in luxury or contemporary fashion with a strong foundation in styling, and clienteling, is preferred Passionate about selling, fashion, styling, and building lasting client relationships Strong knowledge of current fashion trends and the ability to create complete looks Demonstrated ability to take ownership and achieve individual sales goals Confident leading, mentoring, and supporting others with authenticity and respect Strong communication, judgment, and problem-solving skills Collaborative, self-aware, and open to feedback and different perspectives Ability to work a flexible schedule, including evenings, weekends, holidays, and opening or closing shifts PHYSICAL DEMANDS Ability to operate a computer and cash register Ability to stand, walk, bend, squat, twist, and climb ladders measuring 6–12 feet Ability to grasp, push, lift, and/or carry items weighing up to 25lbs At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from various perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state, or local protected class. At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

What you’ll do

The Sales Supervisor leads the sales floor by mentoring associates, driving individual and store sales goals, and providing exceptional client styling experiences. They also support store operations, including opening and closing procedures, visual merchandising, and inventory management.

Requirements

Candidates should have at least one year of retail sales experience in a high-touch environment, with a preference for previous keyholder or leadership experience. Strong fashion knowledge, styling ability, and the capacity to work a flexible schedule including weekends and holidays are required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales leadership
• Clienteling
• Styling
• Visual merchandising
• Inventory management
• Loss prevention
• Cash handling
• Team mentoring
• Customer service
• Fashion trends
• Communication
• Problem-solving
• Relationship building
• Store operations
• Key-control
• Mentorship
• Management
• Problem Solving
• Curiosity
• Leadership
• Coaching
• Sales
• Customer Service
• Inventory Management
• Proactivity
• Collections
• Cash Handling
• Service Standards
• Talent Recruitment
• Scheduling
• Retail Operations
• Retail Sales
• Merchandising
• Social Justice
• Personalized Service
• Loss Prevention
• Selling Techniques
• Self-Awareness
• Cash Register
• Wardrobe Styling

Job areas

• Retail
• Sales
• Management & Leadership
• Customer Service & Support
• Manager/Keyholder
• Sales Supervisor (General)
• Shop Supervisors
• First-Line Supervisors of Non-Retail Sales Workers

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