Client Care Specialist - Vancouver Veterinary Hospital

Job summary

The role focuses on building positive client relationships through compassionate customer service, greeting clients, and managing incoming calls. Additionally, the specialist performs administrative duties such as mail handling, drafting correspondence, and completing reports.

Job details

Welcome, we're thrilled you are considering joining the highly skilled team at Vancouver Veterinary Hospital Learn More Located on Kingsway in Vancouver, BC, Vancouver Veterinary Hospital is your pet's second home! We blend cutting-edge veterinary medicine with a gentle, loving touch. Our team is all about top-tier care for both you and your four-legged family members. We know that no two pets (or humans!) are exactly alike, so we always customize our care to fit your unique needs. We also believe that happy teams make happy pets, which is why we champion work/life balance with flexible schedules and a wonderfully vibrant, fun workplace https://vancouverveterinary.com/ About the Role Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Why Join The Vancouver Veterinary Hospital Team? A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence. Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit. Professional Growth: Access to a continuing education platform, to develop your veterinary skills. What The Role Can Offer Competitive Base Salary Comprehensive benefits include: medical, dental & life insurance Flexible Schedule Vacation & Paid Time Off Pay Rate: $20.00 - $22.00/hour The VetCare Community Benefits A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members. A community wide social platform Recognition programs Access to our veterinary learning platform About VetCare VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.

What you’ll do

The role focuses on building positive client relationships through compassionate customer service, greeting clients, and managing incoming calls. Additionally, the specialist performs administrative duties such as mail handling, drafting correspondence, and completing reports.

Requirements

The ideal candidate should possess strong interpersonal skills to provide exceptional care and a courteous approach to clients and their pets. No specific degree is listed, but the role requires the ability to handle non-medical inquiries and general office administration.

Benefits

• Medical Insurance • Dental Insurance • Life Insurance • Flexible Schedule • Vacation • Paid Time Off • Employee Assistance Program • Mental Health Support • Relationship Support • Financial Support • Nutritional Support • Recognition Programs • Veterinary Learning Platform

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Communication · Preferred
• Office Administration · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Client Relationship Management
• Appointment Scheduling
• Administrative Tasks
• Call Screening
• Communication
• Compassion
• Office Administration
• Report Generation
• Correspondence Drafting

Job areas

• Customer Service & Support
• Healthcare
• Administrative