Veterans Services Representative - Quantico, Va

Job summary

Advocate for veterans and their dependents by helping them prepare, present, and pursue lawful and ethical claims for benefits. Educate veterans and their families about state and federal services and benefits, and help ensure they receive the support and care they have earned.

Job details

5113081 Prince William, Virginia, United States Dept of Veterans Services Administrative Services Health and Human Services Human resources Full-Time (Salaried) Closing at: Oct 23 2026 - 23:55 EDT Dept of Veterans Services View favorites Title: Veterans Services Representative - Quantico, Va State Role Title: Prog Admin Specialist I Hiring Range: $62,355-$68,007 Pay Band: 4 Agency: Dept of Veterans Services Location: Quantico Benefits Field Office Agency Website: www.dvs.virginia.gov Recruitment Type: General Public - G Job Duties Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. Minimum Qualifications REAL ID is required for employment as part of the federal prerequisites for USDVA Accreditation. Knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Experience with the military and / or military veteran communities. Ability to interpret complex laws and regulations and apply to casework. Ability to communicate effectively, orally and in writing. Customer service and public speaking skills. Some overnight travel and regular community outreach to include some weekends or holidays is required. Additional Considerations A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Contact Information Name: DVS HR Team Phone: No Calls Email: recruitment@dvs.virginia.gov In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

What you’ll do

Advocate for veterans and their dependents by helping them prepare, present, and pursue lawful and ethical claims for benefits. Educate veterans and their families about state and federal services and benefits, and help ensure they receive the support and care they have earned.

Requirements

A REAL ID is required as part of the federal prerequisites for USDVA accreditation; knowledge of veterans benefits laws and regulations and experience with military or veteran communities are preferred. Candidates should be able to interpret complex regulations, communicate effectively, provide customer service, and speak publicly; overnight travel and regular outreach, including some weekends or holidays, are required.

Listed skills

• written communication · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Veterans Benefits Claims Assistance
• Knowledge of Veterans Benefits Laws and Regulations
• Legal and Ethical Claims Advocacy
• Complex Regulation Interpretation
• Casework
• Military Community Experience
• Oral Communication
• Written Communication
• Customer Service
• Public Speaking
• Community Outreach

Job areas

• Government & Public Sector
• Social Services
• Customer Service & Support
• Administrative