Member Services Support Specialist

Job summary

The specialist will build and maintain relationships with member veterinary practices while supporting the Member Services Field Team through virtual consults and lead generation. They are also responsible for providing technical support for PIMS and inventory management systems while assisting with marketing event logistics.

Job details

Veterinary Purchasing Co. Ltd. (VP) is the largest veterinary-owned distributor in Canada. Located in St. Marys, Ontario, our primary purpose is to ensure that veterinarians have the supplies they need, when they need it, to provide healthcare to all types of animals. We are looking for new members to join our Business Development team in the Member Services Support Specialist role. Be a part of the supply chain industry and join VP! Member Services Support Specialist (1-Year Contract) The Member Services Support Specialist plays a key role in building relationships with our member practices, increasing awareness of company initiatives, and supporting the Member Services Field Team. This remote-first role primarily involves virtual consults and phone calls, with occasional field visits. The MSS Specialist must have a deep understanding of VP’s offerings to guide and support members in utilizing the services that best fit their needs. Essential Duties and Responsibilities Member Relationship Management: Build and maintain strong relationships with member practices, serving as a key point of contact for inquiries, support and tailored solutions. Support the onboarding of new shareholders and collaborate with internal teams to ensure a seamless member experience. Sales Development: Generate and develop leads across Central Ontario through phone, email, virtual meetings and regular field visits. Identify sales opportunities using member needs, sales data and market trends, and coordinate follow-up with the Member Services team. Support initiatives focused on increasing member engagement and sales growth. CRM & PIMS Support: Maintain accurate lead, sales activity and member information within the CRM system. Support Central Ontario practices with PIMS setup, inventory management and purchase-order processes. Maintain product cross-reference information and provide remote technical support to practices as required. Marketing & Event Support: Support the planning and execution of events, including logistics, accommodations, setup and on-site coordination. Maintain relationships and coordinate communications with key industry associations. Health & Safety: Works in compliance with the Occupational Health & Safety Act and follows VP’s policies and procedures Conducts self with regard for the safety of all employees Participates in health and safety training, meetings, and drills as required; is aware of safety and evacuation procedures Reports any health & safety violations or hazards to appropriate contacts (JHSC Representatives, Supervisors, Managers) Good Manufacturing Practices (GMP): Follows and understands all relevant Standard Operating Procedures (SOPs) with respect to Good Manufacturing Practices Company Culture: Demonstrates a commitment to VP’s core values of service, care, respect, integrity, and community by incorporating these principles into daily work, decision-making, and interactions with colleagues, clients, and stakeholders Embodies and promotes VP’s mission of delivering the highest level of service to our member practices through the personal actions of people care. Skills and Knowledge Required 5 years of direct experience in the veterinary field Familiar with veterinary concepts, practices and procedures’ Extensive experience and judgment to plan and accomplish goals Problem solving skills Excellent written/oral communication skills Excellent problem solving and decision making Organization/time management The ability to be flexible with hours and travel occasionally The ability to establish and maintain professional networks and connections Knowledge of Practice Information Management Software’s (PIMS) an asset Schedule and Hours of Work Monday to Friday 8:30 a.m. to 5:00 p.m. Remote Location This position will be responsible for our Central Ontario territory. Compensation $68,359.00 - $97,656.00 NOTE: Salary will be determined based on the successful applicant's experience and qualifications. Vacancy Reason Temporary Addition Why Choose VP? Competitive salary Proud to support the local St. Marys' community Helping to serve the animal health industry in Canada Paid time off to volunteer How to Apply: Please apply online with your cover letter and resume at: https://vpcl.bamboohr.com/careers Application Deadline: September 30th, 2026 We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged. No phone calls please. Veterinary Purchasing Company Ltd. is committed to employment equity and welcomes diversity. In addition, Veterinary Purchasing Company Ltd. encourages applications from all qualified individuals including persons with disabilities, Indigenous persons, women, and members of visible minorities. Veterinary Purchasing Company Ltd. provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources hr@vpcl.on.ca or call 519-284-1371 ext. 256 and we will work with you to meet your accommodation needs.

What you’ll do

The specialist will build and maintain relationships with member veterinary practices while supporting the Member Services Field Team through virtual consults and lead generation. They are also responsible for providing technical support for PIMS and inventory management systems while assisting with marketing event logistics.

Requirements

Candidates must have at least 5 years of direct experience in the veterinary field and a strong understanding of veterinary concepts and practices. Excellent communication, problem-solving, and organizational skills are required, along with the ability to travel occasionally.

Benefits

• Paid time off to volunteer

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• CRM Management · Preferred
• Decision Making · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Veterinary field experience
• Relationship management
• Sales development
• Lead generation
• CRM management
• PIMS support
• Inventory management
• Technical support
• Event planning
• Communication skills
• Problem solving
• Decision making
• Time management
• Networking
• Supply chain knowledge
• Employment Equity
• Remote Technical Support
• Solutions Support
• Relationship Management
• Supply Chain
• Animal Health
• Time Off Management
• Professional Networking
• Planning
• Business Development
• Customer Relationship Management
• Good Manufacturing Practices
• Decision Making
• Communication
• Occupational Safety And Health
• Sales
• Standard Operating Procedure
• Marketing
• Information Management
• Inventory Management
• Problem Solving
• Market Trend
• Purchasing
• Safety Training
• Sales Development
• System Support
• Time Management
• Verbal Communication Skills
• Coordinating

Job areas

• Sales
• Customer Service & Support
• Healthcare
• Logistics
• Manufacturing
• Member Support Specialist
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators