Practice Manager

Job summary

The Practice Manager will lead clinical and support teams while driving operational excellence and financial performance across veterinary practices. They are responsible for managing daily operations, ensuring regulatory compliance, and fostering strong client relationships.

Job details

Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners. We bring this to life through three promises: Our People Promise – To be a great place to work. Our Customer Promise – To deliver world-class veterinary care, locally. Our Sustainability Promise – To be a force for good. Guided by our values—We Care, We Dare, We Share—we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together. VetStrategy is seeking a Practice Manager to join our growing network of clinics across Pembroke, Ontario. Please note this is an opportunity for future opportunities within our network. This is a unique opportunity to lead a team of dedicated professionals, drive operational excellence, and help shape the future of veterinary care in your community. What You’ll Do: Lead and inspire clinical and support teams across one or more practices Drive accountability and performance through coaching, feedback, and talent development Oversee daily operations, scheduling, inventory, and facility management Manage budgets, drive revenue, analyze financial performance, and implement cost-saving strategies Foster strong client relationships and ensure a consistent, compassionate experience Ensure compliance with veterinary regulations and health & safety standards Champion local marketing and community outreach initiatives Implement strategic initiatives to support growth and operational excellence. What We’re Looking For: 3+ years in a leadership role, preferably in healthcare or veterinary services Strong organizational, communication, and conflict resolution skills Financial acumen and comfort with digital tools (e.g., Microsoft Office, Dayforce) A passion for client service and team development Diploma or degree in business administration or related field preferred. Why Join Us? Be part of a supportive, values-driven organization Access to professional development and leadership training Competitive compensation and benefits Opportunity to make a real difference in the lives of pets Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to [email protected].

What you’ll do

The Practice Manager will lead clinical and support teams while driving operational excellence and financial performance across veterinary practices. They are responsible for managing daily operations, ensuring regulatory compliance, and fostering strong client relationships.

Requirements

Candidates must have at least 3 years of leadership experience, preferably in healthcare or veterinary services. A diploma or degree in business administration or a related field is preferred, along with strong financial and organizational skills.

Benefits

• Professional development • Leadership training • Competitive compensation

Listed skills

• Budgeting · Preferred
• Operational Excellence · Preferred
• Regulatory Compliance · Preferred
• Leadership · Preferred
• Communication · Preferred
• client relations · Preferred
• Coaching · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Operational excellence
• Financial management
• Budgeting
• Team development
• Conflict resolution
• Communication
• Client relations
• Regulatory compliance
• Marketing
• Scheduling
• Inventory management
• Facility management
• Coaching
• Performance management
• Community Outreach
• Financial Acumen
• Ceridian Dayforce
• Accountability
• Talent Development
• Compassion
• Business Administration
• Conflict Resolution
• Facility Management
• Financial Analysis
• Leadership Development
• Microsoft Office
• Operational Excellence
• Operations
• Organizational Communications
• Safety Standards
• Team Building

Job areas

• Management & Leadership
• Healthcare
• Administrative
• Customer Service & Support
• Finance & Accounting
• Practice Manager
• Medical Practice Manager
• Health Service Managers
• First-Line Supervisors of Office and Administrative Support Workers