Support Staff - Central Supply & Facilities lead

Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners. We bring this to life through three promises: Our People Promise – To be a great place to work. Our Customer Promise – To deliver world-class veterinary care, locally. Our Sustainability Promise – To be a force for good. Guided by our values—We Care, We Dare, We Share—we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together. Central Supply & Facilities lead Key Responsibilities Inventory Management (Supplies Only) Oversee ordering, receiving, and distribution of all non-drug hospital supplies. Monitor stock levels and implement systems to prevent shortages or excess. Build and maintain positive relationships with suppliers, shipping vendors, and service representatives. Track backorders, shipping delays, and substitutions, communicating updates to staff as needed. Maintain accurate records of supply usage and expenses for budgeting and forecasting. IT Support Coordination Serve as the primary liaison between hospital staff and the IT support team. Collect, prioritize, and submit IT support requests through the hospital ticketing system. Track ticket progress and communicate updates or resolutions back to staff. Partner with leadership to identify recurring issues and recommend process or equipment improvements. Facilities & Environmental Operations Manage service requests through the hospital’s facilities ticketing system (Service Channel). Coordinate with facilities teams and third-party vendors for on-site repairs, replacements, and upgrades. Conduct regular facility and equipment checks, escalating concerns as needed. Supervise janitorial staff, fostering collaboration to ensure the hospital environment is clean, safe, and operational at all times. Liaise with the Joint Health and Safety Committee to ensure flagged actions are appropriately addressed in a timely manner. Qualifications Previous experience in veterinary, medical, or healthcare settings preferred. Supervisory or team-lead experience an asset. Strong organizational and time-management skills, with the ability to balance multiple priorities. Professional communication skills for coordinating with staff, committees, and external vendors. Familiarity with inventory systems, IT ticketing platforms, and/or facilities management systems (training provided). Proactive problem-solving mindset with attention to detail. Reporting & Collaboration Reports directly to the Practice Manager and/or Hospital Director. Collaborates closely with hospital leadership, medical and technical staff, janitorial team, external vendors, and the Joint Health and Safety Committee. Why Join Us? This is a hands-on leadership role where you’ll directly contribute to the safety, efficiency, and daily functionality of a busy veterinary specialty and ER hospital. By keeping supplies stocked, technology running, facilities maintained, and the hospital environment safe, you’ll ensure our teams can focus on what matters most—delivering exceptional patient care. Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to [email protected].

The role involves overseeing inventory management, coordinating IT support requests, and managing facility operations including repairs and janitorial oversight. You will act as a liaison between hospital staff and external vendors to ensure the facility remains clean, safe, and fully operational.

Previous experience in a veterinary, medical, or healthcare setting is preferred, along with supervisory or team-lead experience. Candidates should possess strong organizational skills and familiarity with inventory, IT, or facilities management systems.

• Inclusive environment • Equal opportunity employer

• Time managementPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Inventory management
• Facilities management
• IT support coordination
• Supervisory skills
• Time management
• Problem-solving
• Communication
• Vendor relations
• Ticketing systems
• Health and safety compliance
• Budgeting
• Forecasting
• Attention to detail
• Organizational skills
• Compassion
• Facility Management
• Leadership
• Issue Tracking
• Inventory Management
• Inventory Management System
• Problem Solving
• Operations
• Time Management
• Team Leadership
• Coordinating
• Detail Oriented

• Healthcare
• Management & Leadership
• Administrative
• Customer Service & Support
• Security & Safety
• Facility Support Staff
• Facilities Specialist / Coordinator
• Business Services and Administration Managers Not Elsewhere Classified
• Facilities Managers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week