Sales Representative/Customer Service

Job summary

Understand customer needs and provide information about products and services while maintaining high customer satisfaction. Process orders, respond to inquiries, and coordinate with fabrication and installation teams to support timely, accurate deliveries.

Job details

Company Description VI Granite & Quartz Countertops, centrally located in Nanaimo, serves all of Vancouver Island. We take pride in utilizing the most advanced granite and quartz technology to ensure our customers receive the highest quality end product. Our unwavering commitment to quality fabrication and installation sets us apart in the industry. We are dedicated to delivering exceptional service and craftsmanship to our clients. Role Description We are seeking a full-time Sales Representative/Customer Service professional to join our team on-site in Nanaimo, BC. The role involves interacting with customers to understand their needs, providing information about products and services, and ensuring a high level of customer satisfaction. The Sales Representative/Customer Service professional will also be responsible for processing orders, handling customer inquiries, and coordinating with the fabrication and installation teams to ensure timely and accurate deliveries. Qualifications Strong Communication and Interpersonal skills Customer Service and Sales experience Knowledge of Granite and Quartz products Ability to work effectively in a team-oriented environment Organizational and Time Management skills Proficiency in using computer systems and software applications Experience in the construction or home improvement industry is a plus High School Diploma or equivalent; Bachelor’s degree in a related field is an asset

What you’ll do

Understand customer needs and provide information about products and services while maintaining high customer satisfaction. Process orders, respond to inquiries, and coordinate with fabrication and installation teams to support timely, accurate deliveries.

Requirements

Requires strong communication and interpersonal skills, customer service and sales experience, and knowledge of granite and quartz products. Candidates should be organized, effective in a team, comfortable using computer systems, and have a high school diploma or equivalent; a related bachelor's degree is an asset.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Sales · Preferred
• Communication · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Interpersonal Skills
• Customer Service
• Sales
• Granite and Quartz Product Knowledge
• Teamwork
• Organization
• Time Management
• Computer Proficiency
• Order Processing
• Customer Inquiry Handling
• Coordination

Job areas

• Sales
• Customer Service & Support
• Construction