Senior Partner Success Manager

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio — working alongside talented, collaborative people who are passionate about making a real impact for the people who depend on public transit every day. About the Role: Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope About You: 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company Fluency in French and English is required for frequent client interaction. Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them An empathetic team player who takes pride in elevating those around them, and views success as a collective effort Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: CAD $130K-$140K We are proud to offer a generous and comprehensive benefits package There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

The Senior Partner Success Manager will serve as the primary point of contact for agency leadership to drive service growth and revenue generation. They will analyze performance data to make strategic decisions and lead complex contract renewals and service expansions.

Candidates must have 7+ years of experience in a client-facing role with a track record of managing senior stakeholder relationships. Fluency in both French and English is required for this position.

• Comprehensive benefits package

• Data analysisPreferred
• Project managementPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Client relationship management
• Strategic planning
• Data analysis
• Contract negotiation
• Public transportation
• Stakeholder management
• Revenue generation
• Consulting
• Project management
• Communication
• French fluency
• English fluency
• Business development
• Performance metrics
• Strategic decision making
• Empathy
• Influencing Skills
• Self-Starter
• Stakeholder Communications
• Strategic Decision Making
• Customer Success Management
• Influencing Without Authority
• Bilingual (French/English)
• Advocacy
• Leadership
• Negotiation

• Transportation
• Management & Leadership
• Customer Service & Support
• Consulting
• Technology
• Partner Success Manager
• Client Delivery Director
• Sales and Marketing Managers
• First-Line Supervisors of Non-Retail Sales Workers

Minimum experience

7+ years

Posting language

English

Working hours

40 hours per week