Front Line Supervisor - Sandy Merriman House

Job summary

The Front Line Supervisor is responsible for overseeing daily site operations, managing staff performance, and ensuring the safety and well-being of clients. They facilitate effective communication between sites and coordinate with emergency services as needed.

Job details

Detailed Job Description This is a great opportunity to join an organization that is committed to ending homelessness and improving the lives of the most vulnerable in our community. We offer a range of benefits including health and dental care, three weeks of vacation time, paid sick time, employee and family assistance program, and Municipal Pension Plan. We also offer excellent in-house training covering all aspects of working with our clients and other core skills and are committed to providing our staff with a wide range of learning and development opportunities. The Supportive Housing team values a relationship-based approach to working alongside people who are vulnerably housed or have been unhoused in the past. We believe that every interaction matters. We are looking to recruit a Frontline Supervisor who brings an understanding of supporting a dynamic team in a busy environment and has an appreciation of the varying needs of the people we serve. As a Frontline Supervisor, you will work with your team to: plan and assign tasks, delegate, monitor work assignments and staff performance, provide feedback, and ensure client needs are met. This position ensures proper flow of communication between sites and your team, and supports follow up with emergency services and others as required. As a Frontline Supervisor you will be responsible for overseeing the frontline operations and safety of the site throughout your scheduled shift. We are looking for an individual that has a proven ability to respectfully supervise assigned tasks and to effectively manage a myriad of tasks and decisions that occur on shift. Someone with the philosophy, energy, and leadership skills to collaborate and succeed. You will also bring sound understanding of the support needs of people struggling with low income and complex health and housing needs. The successful candidate will lead by example in promoting a culture of health, safety, and well-being of individuals by ensuring that site specific guidelines and all health and safety policies, standards, regulations, and practices are implemented and complied with by program participants, staff, and visitors. Above all we are looking for a motivated, committed individual who has a genuine desire to support people and meet them where they are at. Qualifications Degree or certificate in the social services field or the equivalent education and experience. Three (3) to Five (5) years of experience in a supervisory role which includes experience in: Direct oversight of the day-to-day operations of the site. Performance evaluation including ongoing coaching and feedback. Providing direction and delegation of tasks. Experience supervising in a unionized environment. High level of professionalism and integrity. Requirements Emergency First Aid with CPR Level C. Complete the Ministry of Public Safety and Solicitor General Criminal Record Check. Class 5 Driver's License with a clear driver's abstract. Job Information Hourly Wage Rate: $35.82 - $41.13. Work Locations: 809 Burdett Ave - Sandy Merriman House. Work Days: Thursday to Saturday and every 2nd Wednesday. Work Time: 10:00 am to 8:45 pm. Weekly Hours: 35. Union BCGEU. Job Type Full time - temporary until the return of the incumbent. Benefits: We offer a comprehensive package that includes the Municipal Pension Plan, paid time off, and long-term disability; 100% employer-paid extended health and dental benefits, including for eligible dependents; access to telemedicine services through Sparrow; and our Employee Assistance Program, provided by Greenshield Health In compliance with OHS and WorkSafe regulations, staff at this site will be supplied with and required to wear a half-mask respirator while performing task-specific duties. Portability Candidate upon hire may be eligible to transfer the hours worked with other Community Social Services Agencies under the Retention and Portability memorandum. Some restrictions may apply.

What you’ll do

The Front Line Supervisor is responsible for overseeing daily site operations, managing staff performance, and ensuring the safety and well-being of clients. They facilitate effective communication between sites and coordinate with emergency services as needed.

Requirements

Candidates must possess a degree or certificate in social services and 3-5 years of supervisory experience, preferably in a unionized environment. Essential certifications include Emergency First Aid with CPR Level C and a valid Class 5 Driver's License.

Benefits

• Health care • Dental care • Vacation time • Paid sick time • Employee and family assistance program • Municipal pension plan • Long-term disability • Telemedicine services

Listed skills

• crisis intervention · Preferred
• record keeping · Preferred
• Communication · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• social services · Preferred
• Supervision · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Team leadership
• Performance management
• Conflict resolution
• Crisis intervention
• Communication
• Task delegation
• Health and safety compliance
• Social services
• Coaching
• Emergency response
• Record keeping

Job areas

• Social Services
• Management & Leadership
• Security & Safety
• Administrative