Indigenous Community Liaison

Victoria, BC
On-site
Posted Sep 30, 2026
1 position

$32–$36 / hour

Opens LinkedIn

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: College diploma
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

Provide culturally appropriate support and case management to Indigenous residents across housing and shelter programs, helping them maintain housing and address their concerns and needs. Collaborate with clients, support teams, community partners, and the Director of Indigenous Relations and Program Development to connect residents with cultural supports and develop cultural activities.

Job details

Detailed Job Description This is a great opportunity to join an organization that is committed to ending homelessness and improving the lives of the most vulnerable in our community. The Indigenous Community Liaison (ICL) provides culturally appropriate support to Indigenous residents across Cool Aid’s Housing and Shelters portfolio. This role is key in helping Indigenous residents maintain their housing, articulating and managing concerns and needs, and providing case management support. The ICL works closely with Cool Aid clients, support teams as well as community partners, providing support and access to cultural activities and supports through a relational, collaborative approach. The ICL will also work with the Director of Indigenous relations and Program Development to develop and implement a variety of cultural activities. To succeed in this role, you will have an excellent understanding of the challenges faced by our Indigenous clients, including experience supporting individuals who face multiple barriers such as substance use, mental health concerns, low income, and the negative impacts of colonialism and racism. You must be able to provide teachings, knowledge of Indigenous and urban Indigenous culture, traditions, and history as a way of supporting resident’s connection to their culture and community. Experience helping clients navigate issues of racism that may occur at all levels of engagement; from one’s own colleagues and from outside organizations. Qualifications Education Degree or diploma in a related human, social services, or Indigenous field, or an equivalent combination of education and experience. Experience At least two (2) years of direct experience working in a program with Indigenous peoples/communities, including participant-centered case management and implementing case plans. Requirements Successful completion of the Ministry of Public Safety and Solicitor General Criminal Record Check. Class 5 Driver's Licence with a clear driver's abstract. Emergency First Aid with CPR Level C. Food Safe Level 1 Indigenous Ancestry or family connection to an Indigenous community is required for this position. Job Information Hourly Wage Rate: $32.02 - $35.52. Work Location: 749 Pandora Ave – Mike Gidora Place. Note: This position requires travel to other housing and shelter sites. Shift Time: 8:00 AM to 4:30 PM. Schedule: Monday to Friday. Weekly Hours: 40. Job Type: Full-time, Permanent. Union: BCGEU. Benefits: We offer a comprehensive package that includes the Municipal Pension Plan, paid time off, and long-term disability; 100% employer-paid extended health and dental benefits, including for eligible dependents; access to telemedicine services through Sparrow; and our Employee Assistance Program, provided by Greenshield Health. In compliance with OHS and WorkSafe regulations, staff will be supplied with and required to wear a half-mask respirator while performing task-specific duties at some worksites. Portability Candidate upon hire may be eligible to transfer the hours worked with other Community Social Services Agencies under the Retention and Portability memorandum. Some restrictions may apply.

What you’ll do

Requirements

Requires a related degree or diploma, or an equivalent combination of education and experience, and at least two years of direct work with Indigenous peoples or communities, including participant-centered case management and case plan implementation. Indigenous ancestry or a family connection to an Indigenous community is required, along with a clear criminal record check, Class 5 driver's licence and clear abstract, Emergency First Aid with CPR Level C, and Food Safe Level 1.