Customer Care Specialist

Job summary

The Customer Care Specialist acts as the primary point of contact for customers, managing the project lifecycle from initial order receipt through design, manufacturing, and installation. They are responsible for building sustainable customer relationships, coordinating with internal teams, and ensuring timely project delivery.

Job details

Vidir Solutions Inc., Elevating Careers and Community “We rise by lifting others” – Robert Ingersol Working at Vidir is about more than just being an employee; we work hard and we genuinely care about others while we do it. We encourage continuous growth, diversity, and lifting others up. We live by the Code of Vidir HEROICS, our shared set of values and the way they shape our decisions and actions to turn every day into an epic opportunity to elevate to the next level. At Vidir, you’re part of the family and this is our family culture. What makes a Vidir Hero? Someone who sets and achieves goals, sees creative solutions, keeps others safe, and uses their powers to elevate others. Our team at Vidir is made up of individuals who help others do what they do best. Whether that’s creating a perfect precision weld or designing the next dynamic solution in automated material handling, our team members know that what they are doing every day is helping someone else be successful as well. With world class automation products in every industry and in over 45 countries across the globe, Vidir offers you a chance to be innovative and to set and achieve high standards in your career as you advance at one of Canada’s Top Small and Medium Business Employers. As one of Manitoba’s Top Employers a career at Vidir will help you find meaning in Mondays! Our mission is to “Make the world’s products safely accessible”. We are looking for caring, curious, creative individuals, who are continuously growing to join our team of Vidir Hero’s. THE OPPORTUNITY Become a Vidir Hero at our Teulon, MANITOBA facility. Level up your career as a: Customer Care Specialist Responsible for supporting the customer and delivering a superior customer experience while balancing the needs of the business. The Customer Care Specialist is the first point of contact for the customer after the sale and walks with them every step of the way through the design, manufacturing, and installation process. Acting as the customer’s advocate, this role provides clear communication and coordination throughout the project lifecycle while building strong relationships with key internal teams including Sales, Production, Engineering, Logistics, and Installation. Responsibilities The World needs more of who you were made to be.” – Joanna Gaines * Build sustainable relationships and trust with the customer accounts. * Start and monitor the progress of each order from initial receipt to completed installation, treating each order as a mini project by walking the customer through the sale, design, fabrication, and installation process while ensuring timely results are achieved to meet the customer’s expected delivery date. * Determine a delivery and installation time that meets the customer expectation and available installation timeslot. * Act as liaison, provide product/services information and resolve any emergency problems that our customer accounts might face with accuracy and efficiency. * Recording keeping of all customer interactions. * Position themselves in their customer’s shoes and advocate for them when necessary, keeping Vidir in the forefront of their decisions. Qualifications A combination of education and experience will be considered. * Strong customer service focus * High attention to detail and the ability to problem solve. * Excellent organizational skills – ability to, prioritize and manage time effectively * Proficient using Microsoft office Programs. * Excellent interpersonal & communication skills * Teamwork and Collaboration Skills * Demonstrated emotional intelligence. * Project Management Professional (PMP) designation is not required but would be considered an asset for this role. How to Apply Apply through our website at www.vidirsolutions.com/careers [http://www.vidirsolutions.com/careers] Accommodations Vidir Solutions Inc. is committed to meeting the accessibility needs of all individuals in accordance with The Accessibility for Manitobans Act and the Manitoba Human Rights Code. Should you require accommodations during the recruitment and selection process, please let us know. Love Where you work – Live where you love: You’re elevating others every day – we want you to reach the next level too! At Vidir, we genuinely care about your family situation and encourage you to speak with us about options that will help you achieve that important work/life balance. Vidir continuously evaluates our salary and benefits packages to ensure we can all rise together. Some of the benefits we offer include a maternity leave top up of 95% of your salary for up to seventeen weeks and mental health practitioner coverage up to $1,000 per year. We also offer additional incentives, perks and parties that promote a culture of recognition and a rewarding work environment. Some of the perks we offer include free tickets to sports games and money towards your kids summer camp. We also offer family friendly parties where we rent out locations like an aquatics center, a theatre, or a train for employees and their families to have fun! Our locations are unique and allow you to spend more time in nature and less time fighting traffic and pollution. Ask us about our locations to find out more! It’s time to rise together and come manufacturer a brighter future with us! Explore our company and products at www.vidirsolutions.com. Find out about the Vidir experience at www.youtube.com/watch?v=LpIXnfj6Q8c [http://www.youtube.com/watch?v=LpIXnfj6Q8c] We thank all candidates for their interest, however, only those selected for an interview will be contacted.

What you’ll do

The Customer Care Specialist acts as the primary point of contact for customers, managing the project lifecycle from initial order receipt through design, manufacturing, and installation. They are responsible for building sustainable customer relationships, coordinating with internal teams, and ensuring timely project delivery.

Requirements

Candidates should possess strong customer service, organizational, and problem-solving skills with proficiency in Microsoft Office programs. While a Project Management Professional (PMP) designation is not required, it is considered an asset for this role.

Benefits

• Maternity leave top up • Mental health practitioner coverage • Recognition culture • Sports game tickets • Kids summer camp contribution

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Attention to detail
• Problem solving
• Organizational skills
• Time management
• Microsoft Office
• Interpersonal skills
• Communication skills
• Teamwork
• Collaboration
• Emotional intelligence
• Project management
• Organizational Skills
• Curiosity
• Advocacy
• Automation
• Mental Health
• Customer Service
• Communication
• Customer Advocacy
• Emotional Intelligence
• Sales
• Innovation
• Problem Solving
• Material Handling
• Project Management Professional Certification
• Production Engineering
• Systems Development Life Cycle
• Time Management
• Coordinating
• Balancing (Ledger/Billing)
• Prioritization
• Detail Oriented

Job areas

• Customer Service & Support
• Manufacturing
• Logistics
• Administrative
• Customer Care Specialist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives