Virtual Assistant

Job summary

Complete prepared household-support tasks, including registrations, bookings, provider calls, and approved purchases, using the assistant portal and supplied task details. Finish tasks promptly and accurately, upload receipts, track time, and provide feedback on workflow obstacles.

Job details

Fixed-term contract, Nov 12 – Dec 18, 2026 · 25 hours a week · $25/hour · Remote, Toronto area About Village Village is the household manager for modern Canadian families. A Toronto company, we take the weekly logistics off busy families' plates: camp and activity registrations, appointment bookings, school forms, gift orders, meal plans – all the little things that add up. Families text or email us what they need. Our AI prepares the work, and a real, vetted person (you) does the last mile: the call, the booking, the checkout. We're privacy-first, built by Canadians for Canadians. This role is part of our December pilot with 14–18 Toronto households. If the pilot goes well, we intend to offer this role as part-time employment beginning in January 2027. Your schedule We are hiring for two contract positions. If selected, you will be placed in one of the following schedules: SCHEDULE A Monday to Thursday 7:00 am – 11:30 am Friday 7:00 am – 11:00 am Saturday 9:00 am – 12:00 pm SCHEDULE B Monday to Thursday 11:30 am – 4:00 pm Friday 11:00 am – 3:00 pm Sunday 1:00 pm – 4:00 pm This is a fixed schedule. Key dates Nov 12–13: paid onboarding (8 hours) Nov 16–27: practice tasks on our real system with test households Dec 1–12: live pilot with real families Dec 14–16: paid debrief (about 5 hours) to help us improve The contract ends Dec 18 What you'll do Work a queue of prepared tasks in our assistant portal. Each task comes with a brief: what to do, links, pre-filled details and a call script Complete registrations and bookings on sites like eFun, school-board portals and clinic booking pages Make booking calls to clinics, camps and providers Make approved purchases and upload receipts Ensure tasks are done promptly and completely Log your time on every task and give us honest feedback on what slows you down What you'll need Experience in an admin, coordination, customer-service or assistant role To live in the Toronto area and be available for every shift above To be organized and reliable, with sound judgement about when to stop and ask To be confident on the phone, and clear and warm in writing To be comfortable learning new web tools quickly Your own computer with a current browser, reliable internet, and a mobile phone To pass a criminal record check and reference checks, and to sign a confidentiality agreement Nice to have Lived experience running a busy household's logistics in Toronto: appointments, school forms, groceries, birthdays How to apply Apply by Friday, October 30. The process: a 15-minute phone call, a short work sample (about 30 minutes), and two interviews. We'll make a decision by Nov 10. Village welcomes applicants of every background. If you need an accommodation at any stage of hiring, tell us and we'll work with you.

What you’ll do

Complete prepared household-support tasks, including registrations, bookings, provider calls, and approved purchases, using the assistant portal and supplied task details. Finish tasks promptly and accurately, upload receipts, track time, and provide feedback on workflow obstacles.

Requirements

Applicants need experience in an administrative, coordination, customer-service, or assistant role, must live in the Toronto area, and must be available for one of the fixed schedules. They should be organized, reliable, confident on the phone, clear in writing, comfortable learning web tools, and have a computer, reliable internet, and a mobile phone; background and reference checks and a confidentiality agreement are also required.

Listed skills

• Administrative Support · Preferred
• coordination · Preferred
• Customer service · Preferred
• Organization · Preferred
• Reliability · Preferred
• written communication · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Coordination
• Customer Service
• Task Management
• Organization
• Reliability
• Sound Judgment
• Phone Communication
• Written Communication
• Online Booking
• Registration Processing
• Time Tracking
• Attention to Detail
• Learning Web Tools

Job areas

• Administrative
• Customer Service & Support