Operations Specialist, Sales & Delivery, Saint Laurent

Job summary

The Delivery Specialist manages the end-to-end vehicle delivery process, ensuring vehicles match customer orders and performing physical inspections. They are responsible for scheduling appointments, explaining vehicle features to customers, and collecting final payments.

Job details

SCOPE OF JOB The Automotive Delivery Specialist is responsible for working in close collaboration with the sales administrator, and ensuring a smooth and seamless delivery experience for customers. This includes verifying that the vehicle matches the customer order, collecting trade-in ownership, performing physical inspections of both new and trade in vehicles, scheduling delivery appointments, executing deliveries, and collecting final payment. RESPONSIBILITIES & KEY ACTIVITIES: Prepare vehicle for customer delivery, this includes mounting license plate to new car, print the document necessary for the delivery, verifying vehicle accessories and vehicle specifications to match the order. Monitor delivery appointments in the store delivery calendar & communicate with customers as needed. Verify the customer’s chosen settings have been set up as specified. Greet and welcome the customer for the delivery of their vehicle. Giving explanations of the different features of the vehicle. Collect any outstanding payments due on delivery. Perform a physical inspection of the trade-in vehicle to validate vehicle condition is as described and collect associated documentation Additional duties as required. WHAT YOU BRING ALONG: Knowledge of automotive sales and delivery processes. Ability to operate vehicles and perform basic vehicle maintenance tasks. Excellent customer service and communication skills. Ability to work efficiently in a fast-paced environment. Good organizational and time management skills. Valid driver's license and clean driving record. Experience with MS office is an asset. Ability to work evening hours, weekends, and holidays.

What you’ll do

The Delivery Specialist manages the end-to-end vehicle delivery process, ensuring vehicles match customer orders and performing physical inspections. They are responsible for scheduling appointments, explaining vehicle features to customers, and collecting final payments.

Requirements

Candidates must have a valid driver's license with a clean record and knowledge of automotive sales and delivery processes. The role requires the ability to work a flexible schedule, including evenings, weekends, and holidays.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive Sales
• Vehicle Delivery Process
• Customer Service
• Vehicle Inspection
• Time Management
• Communication Skills
• MS Office
• Vehicle Maintenance

Job areas

• Customer Service & Support
• Sales
• Transportation
• Retail
• Logistics