Inside Account Agent

Job summary

The Inside Account Agent will manage and grow client relationships through outbound calls, email outreach, and discovery conversations. They are responsible for qualifying leads, presenting service solutions, and maintaining accurate account activity in the CRM.

Job details

About Virtualite Virtualite Business Process Outsourcing Services helps entrepreneurs and organizations streamline operations through virtual support and digital process management. We are currently hiring inside account agents to manage and grow client relationships. You will engage prospects and existing accounts, helping them identify the right service solutions while building long-term partnerships. In This Role: • Contact prospective and existing clients through outbound calls, email outreach, and follow-ups • Qualify leads and identify client needs through discovery conversations • Present Virtualite’s services and recommend tailored solutions • Manage account activity, notes, and pipeline updates in CRM systems • Support renewals, upsells, and cross-sell opportunities • Coordinate with internal teams to ensure a smooth onboarding and client experience We are looking for: • Experience in inside sales or account management is a plus but not required • Strong phone presence and written communication skills • Organized, dependable, and comfortable managing multiple accounts • Goal-oriented with the ability to work within a structured sales process • Tech-savvy and able to learn new tools and service offerings quickly What we offer: • Competitive base pay with performance-based incentives • Benefits including medical, dental, vision, 401k, and paid time off • Career advancement opportunities as the team expands • Ongoing training and leadership support • Collaborative culture focused on long-term client success

What you’ll do

The Inside Account Agent will manage and grow client relationships through outbound calls, email outreach, and discovery conversations. They are responsible for qualifying leads, presenting service solutions, and maintaining accurate account activity in the CRM.

Requirements

Candidates should possess strong communication skills and be organized, dependable, and comfortable managing multiple accounts. While experience in inside sales or account management is a plus, it is not strictly required for this role.

Benefits

• Medical
• Dental
• Vision
• 401k
• Paid time off

Listed skills

• written communication · Preferred
• CRM Management · Preferred
• Account Management · Preferred
• Lead Qualification · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Account management
• Phone presence
• Written communication
• Lead qualification
• CRM management
• Client relationship building
• Sales process
• Tech-savvy
• Inside Sales
• Outbound Calls
• Cross-Selling
• Sales Prospecting
• Time Off Management
• Service Offerings
• Account Management
• Customer Relationship Management
• Management
• Business Process Outsourcing
• Communication
• Digital Data
• Leadership
• Operations
• Sales Process
• Technical Acumen
• Goal-Oriented

Job areas

• Sales
• Customer Service & Support
• Administrative
• Inside Account Manager
• Account Representative (General)
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products