Customer Sales Coordinator

Job summary

The Customer Sales Coordinator manages the end-to-end order fulfillment process while maintaining accurate CRM and sales data. They act as a central point of contact between customers and internal teams to ensure service issues are resolved and commitments are met.

Job details

Customer Sales Coordinator Keep customers informed. Keep sales moving. At Vitalus, strong customer relationships are built on accuracy, responsiveness, and follow-through. As our Customer Sales Coordinator, you’ll connect customers with Sales, Planning, Logistics, Finance, and other teams to keep orders and commitments moving smoothly. From coordinating orders to resolving service issues and maintaining accurate customer information, your work will help strengthen customer confidence and support reliable sales execution. IS THIS YOU? * You’re a natural relationship-builder who communicates clearly, listens closely, and follows through on commitments. * You’re organized and detail-focused, with a knack for bringing together order, customer, and operational information and spotting gaps before they become bigger issues. * You enjoy solving problems and learning the business, building the product and customer knowledge that can help you contribute to future sales opportunities. If this sounds like you, let’s talk. WHAT YOU’LL DO Keep Orders Moving * Coordinate customer orders from purchase order through fulfilment, ensuring details and requirements are accurate. * Keep customers and internal teams informed of order confirmations, changes, and status updates. Deliver a Strong Customer Experience * Respond to customer inquiries with clear, accurate information and reliable follow-through. * Coordinate solutions to order and service issues and proactively communicate changes that affect customer commitments. Keep Sales Information Reliable * Maintain accurate CRM, customer, opportunity, forecast, and account information. * Help Sales and Planning stay informed by communicating meaningful changes to forecasts, orders, and customer requirements. Support Sales Opportunities * Gather information on incoming inquiries and route leads through the appropriate qualification process. * Support sample follow-up, approved quotes, and routine product questions while connecting customers with the right internal expertise when needed. WHAT YOU’LL BRING * Post-secondary diploma or degree in Business Administration, Sales, Marketing, Supply Chain, Commerce, or a related field. * 2+ years of experience in customer service, inside sales support, sales coordination, order management, or a related customer-facing role. * Experience coordinating customer orders and working across teams such as Sales, Planning, Logistics, Finance, or Operations. * Strong organizational, communication, problem-solving, and follow-through skills. * Proficiency with Microsoft Office; experience with ERP and CRM systems such as Dynamics 365 is preferred. * Experience in food manufacturing, ingredients, dairy, or another regulated B2B environment is an asset. Spanish language skills are also an asset. CONNECT CUSTOMERS. SUPPORT SALES. KEEP THINGS MOVING. This is an opportunity to become a trusted link between our customers and the teams that support them. If you’re ready to bring accuracy, initiative, and a customer-focused approach to a role where your follow-through matters, we’d love to hear from you.

What you’ll do

The Customer Sales Coordinator manages the end-to-end order fulfillment process while maintaining accurate CRM and sales data. They act as a central point of contact between customers and internal teams to ensure service issues are resolved and commitments are met.

Requirements

Candidates must possess a post-secondary diploma or degree in a business-related field and at least two years of experience in customer-facing or sales support roles. Proficiency in Microsoft Office and experience with ERP or CRM systems are required, with preference given to those with a background in food manufacturing.

Listed skills

• Customer service · Preferred
• Relationship Building · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Microsoft Office · Preferred
• ERP systems · Preferred
• CRM Systems · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Inside Sales Support
• Order Management
• Sales Coordination
• Relationship Building
• Communication
• Problem Solving
• Microsoft Office
• Dynamics 365
• ERP Systems
• CRM Systems
• Logistics Coordination
• Data Accuracy
• Forecasting
• Supply Chain Knowledge
• Inside Sales
• Microsoft Dynamics 365
• Supply Chain
• Food Manufacturing
• Follow Through
• Information Gathering
• Planning
• Business To Business
• Customer Relationship Management
• Business Administration
• Enterprise Resource Planning
• Finance
• Spanish Language
• Sales
• Marketing
• Operations
• Order Management Systems
• Organizational Communications
• Purchasing
• Sales Planning
• Coordinating
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Sales
• Logistics
• Manufacturing
• Food & Beverage
• Customer Service and Sales Coordinator
• Sales Coordinator
• Clerical Support Workers Not Elsewhere Classified
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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