Product Support Specialist

Toronto, ON
Hybrid
Posted Sep 27, 2026
1 position

$65,000–$85,000 / year

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Product Support Specialist is responsible for investigating and resolving customer issues while providing technical direction to internal and external stakeholders. They will work within an agile team to debug integrations and provide feedback to the product team for feature enhancements.

Job details

Product Support Specialist Viv Technologies At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes. Position Summary The Product Support Specialist is responsible for investigating and recreating issue reports, assisting the Implementation Team with customer support, and diagnosing issues. The role acts as the first-line of debugging and problem-solving for both internal and external stakeholders. This role is essential to ensuring that our customers can run their operations smoothly and are satisfied with their experience, and that product quality is maintained and improved. The Product Support Specialist will have the opportunity to interact with cross-functional teams and learn about many different aspects of product and IT management. This role is based in Toronto. Though we're currently working remotely, we're only considering candidates who reside in or are in easy reach of the GTA. What You’ll Be Doing Take ownership of customer issues driving them from initial communication, through investigation to eventual resolution with various priorities in order to meet SLAs Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help our customers and end users Work directly with a small, agile, cross functional team including engineers Debug errors within customers' integrations Escalate inquiries to senior technical support or software engineers accordingly Provide feedback to the Product Team on what features or enhancements may improve the product What You Bring 1 year of relevant work and/or co-op experience Bachelor's Degree in Information Technology, Computer Engineering, or related equivalent experience preferred Experience with service desk management experience is strongly preferred Experience in IT/technical support is strongly preferred Detail and results-oriented, self-motivated and persistent Excellent interpersonal and communication (verbal and written) skills Demonstrated analytical, problem-solving and decision-making skills You enjoy a challenge, are curious and love innovating new things, are passionate about finding solutions, take ownership, and are a team player What We Offer Competitive salary and benefits A great corporate culture that works with your lifestyle A chance to work with a strong team that values the opinions of every member Opportunities to be mentored and grow your skills We embrace the uniqueness and perspectives of the community of people who work here and our clients. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this Artificial intelligence is used to screen and assess applicants. We welcome candidates with disabilities. Related questions/requests may be sent to hello@vivtechnologies.com.

What you’ll do

Requirements

Candidates should have at least one year of relevant work or co-op experience and a bachelor's degree in a related technical field. Strong interpersonal skills and experience in IT or service desk management are highly preferred.