OnBase Support Engineer

L3 Incident & Problem Management Resolve critical/complex incidents escalated from L2Lead root cause analysis (RCA) and permanent fixes Platform Engineering & Optimization Design and implement OnBase configurations| performance tuning| and improvements Handle upgrades| patching| and system enhancements Architecture & Integration Support Provide SME support for integrations (APIs| middleware| upstream systems) Define best practices for document workflows and automation Release & Change Governance Lead production releases| deployment strategies| and stabilization Ensure change compliance and risk mitigation Operational Leadership Guide L1/L2 teams| reduce incident backlog| improve MTTR Drive SLA adherence and continuous service improvement Outcome Focus Zero critical incidents / improved system resilience Faster resolution for complex issues Optimized OnBase performance and scalability Strong governance and release stability

The role focuses on L3 incident and problem management, including root cause analysis and permanent fixes for OnBase systems. It involves platform optimization, managing upgrades, and providing SME support for integrations and document workflows.

The candidate must have senior-level expertise in OnBase configuration, performance tuning, and release governance. Experience in leading L1/L2 teams and driving SLA adherence is required.

Identified from the job description. Confirm important requirements above.

• OnBase
• Incident Management
• Problem Management
• Root Cause Analysis
• Platform Engineering
• Performance Tuning
• System Upgrades
• API Integration
• Middleware
• Document Workflow Automation
• Release Management
• Change Governance
• SLA Adherence
• MTTR Reduction
• System Scalability

• Technology
• Software
• Consulting
• Customer Service & Support
• Engineering

Minimum experience

5+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available