OpenText Exstream SME

Job summary

Lead technical discussions with business and IT teams on OpenText Exstream and customer communications management solutions. Support platform upgrades, legacy CCM migrations, modernization initiatives, and production support in an onsite environment.

Job details

8-15+ years of overall experience in Customer Communications Management (CCM) solutions. Minimum 5+ years of hands-on experience with OpenText Exstream (Version 16 or higher preferred). Strong expertise in: Exstream Design Manager Communications Builder / Orchestration / Control Center Runtime Engine Interactive Communications Document Composition & Correspondence Management Experience in OpenText Exstream platform upgrades, migrations from legacy CCM platforms, and modernization initiatives. Strong understanding of AMS support models, incident management, and production support processes. Experience with Cloud Native architectures and deployments. Excellent stakeholder management and customer-facing communication skills. Ability to work independently in an onsite environment and lead technical discussions with business and IT teams.

What you’ll do

Lead technical discussions with business and IT teams on OpenText Exstream and customer communications management solutions. Support platform upgrades, legacy CCM migrations, modernization initiatives, and production support in an onsite environment.

Requirements

Requires 8–15+ years of overall CCM experience and at least 5 years of hands-on OpenText Exstream experience, preferably with version 16 or higher. Candidates should have expertise in Exstream components, upgrades and migrations, AMS and production support, cloud-native deployments, and customer-facing stakeholder communication.

Listed skills

• Incident Management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• OpenText Exstream
• Customer Communications Management
• Design Manager
• Communications Builder
• Orchestration
• Control Center
• Runtime Engine
• Interactive Communications
• Document Composition
• Correspondence Management
• Platform Upgrades
• Legacy Platform Migrations
• Cloud-Native Architectures
• AMS Support
• Incident Management
• Stakeholder Management

Job areas

• Technology
• Software
• Customer Service & Support
• Consulting
• Management & Leadership

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