Support Engineer

Job summary

Manage incidents and service operations, including availability, performance, change management, monitoring, and capacity, while meeting established service-level objectives. Partner with operations and development teams to support reliable application builds, automate manual work, troubleshoot priority incidents, and ensure permanent resolution through blameless post-mortems.

Job details

Incident Management -Create and manage necessary process involving incidents Partner with Ops Control to ensure IT and/or End User communications are handled appropriately Engage with the development team throughout the life cycle to support Application build for Reliability Develop software to automate manual operational work Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles Responsible for the availability, performance, change (CP) management, monitoring, and capacity management of their services Troubleshoot priority incidents, conduct blameless post-mortems and ensure permanent closure of the incidents Primary Skills / Must have Bachelor’s/Master’s Degree in Computer Science, Information Systems or related field Proven track record supporting large scale multi-tiered cloud-based applications. Hands on experience with Java, Angular, Spring, DB2, Unix scripting and experienced in scheduler tools such as TWS, autosys. Experience working in an Agile Development environment Proven ability to understand and troubleshoot complex problems under pressure Excellent communication skills (both written and oral), listening skills, influencing and negotiation skills Experience with performance troubleshooting and remediation Experience with observability tools such as Splunk, Kibana, Grafana, Prometheus

What you’ll do

Manage incidents and service operations, including availability, performance, change management, monitoring, and capacity, while meeting established service-level objectives. Partner with operations and development teams to support reliable application builds, automate manual work, troubleshoot priority incidents, and ensure permanent resolution through blameless post-mortems.

Requirements

A bachelor's or master's degree in computer science, information systems, or a related field is required, along with experience supporting large-scale, multi-tier cloud applications. Candidates should have hands-on experience with Java, Angular, Spring, DB2, Unix scripting, scheduler tools such as TWS or Autosys, Agile development, performance troubleshooting, observability tools, and strong communication and problem-solving skills.

Listed skills

• Incident Management · Preferred
• Splunk · Preferred
• Angular · Preferred
• Troubleshooting · Preferred
• Java · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Incident Management
• Java
• Angular
• Spring
• DB2
• Unix Scripting
• TWS
• Autosys
• Agile Development
• Cloud Applications
• Troubleshooting
• Performance Troubleshooting
• Observability
• Splunk
• Kibana
• Grafana

Job areas

• Technology
• Software
• Engineering
• Customer Service & Support

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