Hostess / Host

The Restaurant Host is responsible for creating a welcoming and memorable first impression for every guest. As the first point of contact, the Host greets and seats guests, manages reservations and waitlists, answers incoming calls, processes takeout and online orders, and supports the front of house team to ensure smooth daily operations. The ideal candidate is friendly, organized, detail oriented, and thrives in a fast paced environment while delivering exceptional customer service. Key Responsibilities Welcome and greet all guests in a warm, friendly, and professional manner. Manage reservations using the restaurant’s reservation system and accommodate walk-in guests whenever possible. Maintain an organized waitlist and communicate accurate wait times to guests. Escort guests to their tables, provide menus, and ensure they are comfortably seated. Answer incoming telephone calls promptly and professionally, assisting guests with reservations, menu inquiries, and general questions. Take dine in reservations, takeout orders, and special requests accurately. Process takeout orders received by phone and in person, ensuring all orders are entered correctly into the POS system. Monitor and coordinate online ordering platforms (Uber Eats, DoorDash, SkipTheDishes, and other delivery partners). Verify that all takeout and online orders are complete, accurate, properly packaged, and include all requested items, condiments, utensils, and beverages before they leave the restaurant. Coordinate with the kitchen and front-of-house team to ensure takeout and delivery orders are prepared and ready on time. Process payments for takeout orders and provide courteous service to guests and delivery drivers during pickup. Maintain the cleanliness and organization of the host stand, entrance, waiting area, and takeout pickup station. Monitor table availability and communicate effectively with servers and management to maximize seating efficiency and maintain balanced server sections. Respond professionally to guest concerns or complaints and notify management when necessary. Thank guests as they leave and invite them to return. Assist the front of house team with additional operational duties as assigned. Qualifications Previous restaurant or customer service experience is considered an asset. Excellent communication and interpersonal skills. Friendly, positive, and professional attitude. Strong organizational and multitasking abilities. Ability to remain calm under pressure in a fast paced environment. Basic computer and POS system knowledge. Flexible availability, including evenings, weekends, and holidays. Skills & Competencies Outstanding customer service Strong communication skills Organization and attention to detail Time management and multitasking Teamwork and collaboration Problem solving Cash handling and payment processing

The Host is responsible for greeting guests, managing reservations, and coordinating seating to ensure a positive first impression. They also process takeout and online orders while supporting the front-of-house team for smooth daily operations.

Candidates should have a professional attitude and strong interpersonal skills, with previous restaurant or customer service experience considered an asset. Flexibility to work evenings, weekends, and holidays is required along with basic computer proficiency.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Organization
• Attention To Detail
• Time Management
• Multitasking
• Teamwork
• Problem Solving
• Cash Handling
• Payment Processing
• POS System Knowledge
• Reservation Management

• Hospitality
• Food & Beverage
• Customer Service & Support

Minimum experience

0+ years

Apply by

Aug 22, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available