Facility Operator

Job summary

Perform preventive maintenance and troubleshoot building, arena, aquatic, and outdoor systems, while safely operating facility equipment and maintaining clean, functional spaces. Support safety and regulatory compliance, assist guests, and collaborate with colleagues and contractors to improve operations and service delivery.

Job details

About Vivo For Healthier Generations Vivo for Healthier Generations is a Calgary-based registered charity dedicated to inspiring a wholistic mindset for healthy living. We believe healthier generations are inspired by creating opportunities for people of all ages, abilities, and backgrounds to move, connect, learn, and thrive. More than a recreation centre, Vivo is a community hub where wellness, belonging, and innovation come together. Through accessible recreation, education, community partnerships, and research and innovation, we work to remove barriers, strengthen connections, and create lasting impact for individuals, families, and communities. Guided by our values of Growth Mindset, Respect, and Well-being, Vivo is committed to creating welcoming experiences where everyone has the opportunity to reach their full potential and contribute to healthier generations. Role The role of Facility Operator will build and maintain all aspects of what keeps Vivo operating seamlessly across the facility and community and create inspiring and innovative spaces that bring Vivo’s mission to life. You will have a strong technical and mechanical background to troubleshoot a variety of operational tasks and champion continuous improvement to ensure internal processes and procedures help achieve Vivo’s business goals. Hours: Full-time – 40 Hours per week Part-time – Up to 32 hours per week Reports to: Facilities & Environment Manager Facility Maintenance & Operations Proactively carry out daily, weekly, and monthly preventative maintenance tasks in accordance with equipment manuals to ensure asset longevity and minimize downtime. Complete scheduled filter changes and routine maintenance following asset management protocols to optimize operational efficiency. Assess and investigate mechanical system issues, coordinating with the appropriate contractors to ensure timely resolution and service continuity. Conduct maintenance and servicing of arena equipment (including ice surfaces), aquatic systems, facility infrastructure, and outdoor grounds to uphold operational standards. Demonstrate knowledge of and responsiveness to building management systems (BMS), contributing to efficient facility operation and early issue detection. Safely and effectively operate a wide range of equipment including the ice resurfacer, ice edger, power tools, saws, drills, augers, pumps, and floor cleaning machinery to support facility operations. Maintain high standards of cleanliness through janitorial tasks such as washroom sanitation, dressing room cleaning (including officials’ rooms), and general upkeep of arena and surrounding grounds. Safety & Compliance Collect and submit weekly pool water samples to meet safety standards and regulatory compliance. Accurately document readings from ice plants, boilers, and pool chemistry tests to support regulatory compliance and operational transparency. Maintain a professional appearance by wearing the required uniform, including ice grips and steel-toed boots or shoes, to support workplace safety and guest trust. Play an active role in sustaining a safe work environment through adherence to policies and proactive risk identification. Support a safe and compliant working environment by following all Vivo Health and Safety guidelines and best practices. Customer Service Engage guests with a welcoming, helpful, and professional demeanor, serving as a visible and approachable representative of the facility. Respond to public inquiries and concerns related to facility operations and safety with clarity, empathy, and a solutions-focused approach. Team Leadership & Continuous Improvement Consistently reflect and reinforce the organization’s vision, values, purpose, and strategic outcomes in interactions with staff, guests, and contractors. Collaborate with team members to design, test, and implement tools and materials that enhance operational effectiveness and service delivery. Pursue continuous professional and personal development to meet evolving organizational competencies and service expectations. Model resilience, initiative, and teamwork in day-to-day operations and during periods of high demand or change. Act as a trusted advisor and coach to colleagues, continuously challenge and champion standards of excellence in integrated work practices to enhance customer experience, organizational accountability, productivity, and sustainability. Qualifications 5 years of Building Operator experience Valid Class 5 driver’s license AARFP Pool / Arena – 2 Pool Operator 2 Power engineering level 3, 4 or 5 CET designation are an assets Building Operation and maintenance courses are an assets Experience in a related maintenance role Strong written and verbal communication skills Strong troubleshooting and problem solving skills Other Requirements A valid police information check for the Vulnerable Sector within the past 2 months Current Standard First Aid and CPR-C/AED certifications Please visit our careers page to see more job opportunities.

What you’ll do

Perform preventive maintenance and troubleshoot building, arena, aquatic, and outdoor systems, while safely operating facility equipment and maintaining clean, functional spaces. Support safety and regulatory compliance, assist guests, and collaborate with colleagues and contractors to improve operations and service delivery.

Requirements

Requires five years of building operator experience, a valid Class 5 driver’s license, AARFP Pool/Arena and Pool Operator 2 qualifications, and current Standard First Aid and CPR-C/AED certifications, as well as a recent Vulnerable Sector police information check. Strong communication and troubleshooting skills are required; power engineering certification, a CET designation, and building operations or maintenance courses are assets.

Listed skills

• Preventive Maintenance · Preferred
• Regulatory Compliance · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Teamwork · Preferred
• Continuous Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Preventive Maintenance
• Building Operations
• Mechanical Troubleshooting
• Facility Maintenance
• Arena Equipment Operation
• Ice Resurfacing
• Aquatic Systems Maintenance
• Building Management Systems
• Pool Water Testing
• Regulatory Compliance
• Health And Safety
• Janitorial Services
• Customer Service
• Problem Solving
• Teamwork
• Continuous Improvement

Job areas

• Trades
• Engineering
• Sports & Recreation
• Customer Service & Support
• Security & Safety

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