Equipment Technician | Edmonton, Canada

" $1500 SIGNING BONUS " " Quarterly Bonus" "Company Vehicle" Vixxo is hiring a full-time Equipment Technician to service the Edmonton, Canada, area and its surrounding regions. Compensation ranges from $23 per hour to $29 per hour, depending on experience. THE ROLE: As an Equipment Technician, you will work independently to provide reactive and preventative maintenance services throughout an assigned territory– see for yourself how one of our technicians describes a day in the life by clicking here! WHO WILL LOVE THIS JOB: A creative problem solver: You are energized by roadblocks and have a knack for troubleshooting problems in stride and solving them in a calm, cool, and collected manner. A clear communicator: You are customer-focused and able to explain technical concepts clearly and effectively to non-technical individuals A constant learner: You are not afraid to ask questions and are constantly striving to refine your technical expertise TOP 3 RESPONSIBILITIES: Repair commercial espresso, coffee brewing, coffee grinding, and water systems throughout an assigned territory. Own relationships with your customers and inspire customer loyalty by providing professional and reliable services that adhere to all safety rules Meet Service Level Agreement (SLA) requirements required by customers, which include conducting thorough inspections, performing timely maintenance on equipment correctly the first time, and completing descriptive and accurate paperwork. QUALIFICATIONS: People enjoy working with their hands and tinkering with anything electrical or mechanical. At least 1 year of experience in a customer-facing or customer-service role Must like coffee: Tasting is the final step in all repairs Smartphone proficient in inventory, manage scheduling, and other tasks Must possess a valid driver’s license with a clean driving record Must be able to lift 50 lbs. without assistance WHAT VIXXO HAS TO OFFER YOU: $1500 signing bonus Competitive base pay based on experience and certifications; quarterly bonuses based on performance. Start with 10 days of PTO, 2 Floating Holidays, and 6 paid company holidays. Benefits-eligible in first 60 days: Medical and Dental Insurance Employer-paid short-term and long-term disability insurance and life insurance 401K Match Professional and career development opportunities Military Friendly and Equal Opportunity Employer Successful applicants come from a variety of backgrounds, including HVAC Technicians, Maintenance Technicians, Field Service Technicians, Electricians, Plumbers, Service Technicians, ATM Technicians, Beverage Technicians, Pest Control Technicians, Photo Kiosk Repair, Coffee Retail, Barista, and Mechanical Repair.

The Equipment Technician is responsible for performing reactive and preventative maintenance on commercial coffee and water systems within an assigned territory. They must manage customer relationships, ensure service level agreement compliance, and maintain accurate service documentation.

Candidates must have at least one year of customer-facing experience and a knack for mechanical or electrical troubleshooting. A valid driver's license with a clean record and the ability to lift 50 lbs are required.

• Signing bonus • Quarterly bonus • Company vehicle • Medical insurance • Dental insurance • Short-term disability insurance • Long-term disability insurance • Life insurance • 401k match • Paid time off • Floating holidays • Paid company holidays • Professional development

• Customer servicePreferred
• Safety CompliancePreferred
• TroubleshootingPreferred
• Inventory managementPreferred
• schedulingPreferred

Identified from the job description. Confirm important requirements above.

• Troubleshooting
• Preventative maintenance
• Reactive maintenance
• Customer service
• Technical communication
• Inventory management
• Scheduling
• Mechanical repair
• Electrical repair
• Espresso machine repair
• Coffee brewing systems
• Water systems
• Safety compliance
• Smartphone Operation
• Coffee Grinding
• Good Driving Record
• Lifting Ability
• Valid Driver's License
• Espresso Beverages
• HVAC
• Automated Teller Machine
• Customer Service
• Creative Problem Solving
• Loyalty Programs
• Field Service Management
• Problem Solving
• Preventive Maintenance
• Pest Control
• Service-Level Agreement
• Troubleshooting (Problem Solving)

• Trades
• Customer Service & Support
• Food & Beverage
• Engineering
• Equipment Technician
• Field Service Technician
• Civil Engineering Technicians
• Maintenance and Repair Workers, General

Minimum experience

1+ years

Posting language

English

Working hours

40 hours per week