Opens LinkedIn
- Employment type
- Full-time
- Experience level
- Senior · 5+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level
- Application method
- Direct apply is available
Job summary
Review and improve technical documentation used as chatbot knowledge sources, converting Confluence content into Markdown and documentation-as-code formats. Develop content-conversion automation, maintain documentation repositories, resolve content issues, and collaborate with engineering and DevOps teams to establish documentation standards and improve chatbot knowledge sources.
Job details
Chatbot Content Developer Toronto - onsite Full-Time Key Roles & Responsibilities • Review, analyze, and improve technical documentation used as chatbot knowledge sources. • Convert Confluence content into Markdown and documentation-as-code formats. • Use GitHub Copilot and AI tools to improve documentation quality and structure. • Develop and enhance automation scripts for content conversion and migration. • Maintain documentation in Git/Bitbucket repositories. • Collaborate with engineering and DevOps teams to improve chatbot knowledge sources. • Resolve documentation issues related to formatting, links, images, and metadata. • Create standards, templates, and best practices for documentation management. Key Skillsets • 5+ Yrs of strong scripting & automation experience - Python (preferred) or Java development experience. • Experience working with Markdown documentation and Git-based repositories. • Experience with Confluence administration, content organization, page structures, and migrations. • Experience working with Git, GitHub, Bitbucket, or similar SCM platforms. • Experience creating automation scripts and content transformation utilities. • Hands-on experience with GitHub Copilot or AI-assisted development tools. • Understanding of developer documentation and documentation-as-code practices. • Experience with CI/CD and DevOps concepts is desirable. • Exposure to Backstage, TechDocs, or documentation portals is a plus. • Strong written communication and documentation skills.
What you’ll do
Review and improve technical documentation used as chatbot knowledge sources, converting Confluence content into Markdown and documentation-as-code formats. Develop content-conversion automation, maintain documentation repositories, resolve content issues, and collaborate with engineering and DevOps teams to establish documentation standards and improve chatbot knowledge sources.
Requirements
Requires 5+ years of scripting and automation experience, preferably with Python or with Java, along with experience in Markdown, Confluence, Git-based repositories, and content transformation. Hands-on experience with GitHub Copilot or similar AI-assisted tools and strong documentation skills are expected; CI/CD and DevOps knowledge are desirable, while Backstage, TechDocs, or documentation portals are a plus.
Listed skills
- GitHub · Preferred
- CI/CD · Preferred
- AI-assisted development · Preferred
- Java · Preferred
- Git · Preferred
- Python · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Python
- Java
- Scripting And Automation
- Markdown
- Git
- GitHub
- Bitbucket
- Confluence Administration
- Content Migration
- Content Transformation
- GitHub Copilot
- AI-Assisted Development
- Documentation-As-Code
- CI/CD
- DevOps
- Technical Writing
Job areas
- Technology
- Software
- Engineering
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