Care Partner

Job summary

The Care Partner coordinates person-centred services to support older adults in remaining independent and safe within their own homes. This involves managing a client portfolio, conducting assessments, developing care plans, and ensuring services meet aged care quality standards.

Job details

Mulgrave, VIC, Australia, 3170 Full time View favourites Care Partner Own your portfolio, build real relationships — flexible, community-based case management Based in our Mulgrave office, you'll provide support to clients throughout Melbourne Support older Australians with your Home & Community Care expertise The position As a Care Partner, you are at the heart of our mission, empowering older adults to remain independent, safe, and connected within their own homes and communities. Based in Mulgrave, this role supports clients across metropolitan Melbourne, including the northern, inner south-eastern and outer eastern suburbs, requiring regular travel to build meaningful relationships and coordinate personalised services that enhance wellbeing, independence and quality of life. In This Role, You Will Coordinate person-centred services within the Support at Home environment, supporting clients to achieve their goals and remain independent at home Deliver high-quality, person-centred care and support to clients in their homes and communities Conduct comprehensive assessments, develop individualised care plans and coordinate services Empower clients and carers to make informed choices about their care and support Manage your own client portfolio, including budgets, services and changing care needs Ensure services are delivered in line with aged care quality standards and organisational policies Maintain accurate case notes, documentation and client confidentiality Work collaboratively within a supportive, multidisciplinary team and escalate concerns where required Work towards agreed KPIs and service delivery targets, balancing quality client outcomes with productivity and service growth. VMCH. Flourishing communities, vibrant careers. Bring your care coordination skills, client-focused mindset, and passion for making a difference. As a Care Partner, you'll work closely with clients and their support networks to deliver personalised services that enhance wellbeing, independence, and quality of life. What’s Required Diploma qualification in a relevant field or higher (e.g. Advanced Diploma, Bachelor degree or above) Experience in case management, care coordination or client services within aged care, community services or a similar environment Experience completing assessments, developing care plans and supporting clients with complex needs Ability to manage consumer budgets and support services effectively Sound computer skills, including Microsoft Office and client management systems Excellent organisational skills with the ability to prioritise and work autonomously Understanding of community aged care services, referral pathways and person-centred care principles Knowledge of aged care legislation, quality standards and sector reforms Current Victorian Driver's Licence and willingness to travel as required National Police Check (or willingness to obtain) What’s Possible Rewarding work, within a supportive environment Professional development and career progression opportunities Competitive salary + salary packaging (with potential for increased take-home pay) Flexible, family friendly work culture Wellbeing initiatives and paid parental leave Employee assistance program (EAP) for you and close family members Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues Discounts on private health insurance, school holiday programs, car hire and much more! Open a high-interest savings account via our banking partner Join a place where diversity and inclusion lives, breathes and thrives. More About Us At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive. For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives. Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them. Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms. If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you. For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search

What you’ll do

The Care Partner coordinates person-centred services to support older adults in remaining independent and safe within their own homes. This involves managing a client portfolio, conducting assessments, developing care plans, and ensuring services meet aged care quality standards.

Requirements

Candidates must hold at least a Diploma qualification in a relevant field and possess experience in case management or care coordination within the aged care sector. A current Victorian Driver's Licence and the ability to pass a National Police Check are also required.

Benefits

• Competitive salary • Salary packaging • Flexible work culture • Wellbeing initiatives • Paid parental leave • Employee assistance program • Fitness passport • Private health insurance discounts • School holiday programs • Car hire discounts

Listed skills

• case management · Preferred
• Documentation · Preferred
• Communication · Preferred
• Care Planning · Preferred
• Microsoft Office · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Care coordination
• Aged care
• Person-centred care
• Budget management
• Assessment development
• Care planning
• Client services
• Microsoft Office
• Client management systems
• Communication
• Organisational skills
• Relationship building
• Documentation
• Multidisciplinary teamwork

Job areas

• Healthcare
• Social Services
• Management & Leadership
• Customer Service & Support