Case Manager

Mulgrave, VIC, Australia, 3170 Full time View favourites Pivotal role providing advice and support to Carers Fixed term role to 30 June 2027 Harness your expertise to grow our potential Purpose-led organisation supporting 11,000+ people annually The position As a Case Manager – Carer Services and make a meaningful difference in the lives of carers across the community. In this rewarding role, you will partner with carers to assess their needs, develop goal-directed support plans, and connect them with the right services and supports at the right time. Using a person-centred, strengths-based and capacity-building approach, you will support carers who are caring for a loved one with disability, mental illness, chronic illness or age-related care needs. You will provide tailored advice, advocacy, referrals and short to medium-term interventions that help carers build resilience, feel supported and sustain their wellbeing. VMCH. Flourishing communities, vibrant careers. At VMCH, the future is bright and rewarding. The Responsibilities You are passionate about empowering carers and improving their quality of life. With strong communication, assessment and case management skills, you understand how to support people through complex circumstances with empathy, professionalism and practical guidance. Experience in assessment, reassessment and developing goal-directed support plans. Provide information and advice to carers to empower them to exercise choice and control, promoting independence, future planning and supporting people in their roles as carers Determine priority of Carers needs, escalating situations requiring urgent response The ability to work autonomously, manage time effectively and prioritise competing demands. A current right to work in Australia, plus the ability to obtain required sector checks including WWCC and NDIS Screening Check. What’s Required Relevant tertiary qualifications and/or experience in Community Services, Social Work, Counselling or a related field. An understanding of Aged Care and Disability Standards and their application to clients and services. Strong written, verbal and numerical communication skills. Ability to work autonomously; sound time management skills and ability to prioritise to meet competing demands Good computer skills, including Microsoft Office and client management systems What’s Possible Rewarding work, within a supportive environment Professional development and career progression opportunities Competitive salary + salary packaging (with potential for increased take-home pay) Flexible, family friendly work culture Wellbeing initiatives and paid parental leave Employee assistance program (EAP) for you and close family members Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues Discounts on private health insurance, school holiday programs, car hire and much more! Open a high-interest savings account via our banking partner Join a place where diversity and inclusion lives, breathes and thrives. More About Us VMCH is a Catholic, for-purpose organisation guided by the values of Love, Joy, Hospitality and Courage. At almost 60 locations, our 3,600+ strong workforce and 440 volunteers support more than 11,000 individuals and families across Victoria. Through residential aged care, disability, at-home aged care, retirement living, affordable housing and specialist education, we are committed to helping people live their best lives and create genuine places of belonging for all. Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies. If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you. For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search

Partner with carers to assess needs and develop goal-directed support plans using a person-centred approach. Provide tailored advice, advocacy, and referrals to help carers build resilience and sustain their wellbeing.

Requires tertiary qualifications or experience in Community Services, Social Work, Counselling, or a related field. Must have an understanding of Aged Care and Disability Standards and the ability to obtain WWCC and NDIS screening checks.

• Professional development and career progression opportunities • Competitive salary • Salary packaging • Flexible, family friendly work culture • Wellbeing initiatives • Paid parental leave • Employee assistance program (EAP) • Fitness Passport • Private health insurance discounts • School holiday program discounts • Car hire discounts • High-interest savings account

• CommunicationPreferred
• Time managementPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Case Management
• Needs Assessment
• Support Planning
• Advocacy
• Person-Centred Approach
• Strengths-Based Approach
• Capacity Building
• Communication
• Time Management
• Microsoft Office
• Client Management Systems
• Crisis Escalation

• Social Services
• Healthcare
• Government & Public Sector

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 11, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level