Claims & Insurance Coordinator

At Volker Stevin, our people are the foundation of our success. The Claims & Insurance Coordinator plays a key role in supporting our commitment to responsibility, transparency, and professionalism when managing claims and insurance matters. If you’re detail-oriented, collaborative, and ready to contribute to a critical business function, we encourage you to join our team. Together, we’ll continue to protect the legacy we build within the communities we serve. Reporting to the Claims & Insurance Advisor, the Claims & Insurance Coordinator is responsible for supporting the intake, documentation, communication, and administration of insurance and claims files. This role requires strong organizational skills, great attention to detail, excellent communication, and the ability to handle sensitive information with professionalism. Responsibilities will evolve as training progresses. Note: This is a permanent part time, hourly, position that will be based out of the Calgary Office and will work a part-time schedule of 20 hours per week, worked over four 5-hour days, Monday, Tuesday, Thursday and Friday. How You’ll Add Value * Support the intake, documentation, and tracking of insurance claims from initiation through to resolution * Assist with the follow up on outstanding documentation, deadlines, and action items to ensure timely claim progression * Escalate issue and concerns to the Claims & Insurance Advisor to facilitate timely resolution * Communicate professionally with the public, third party claimants, internal stakeholders, via phone, email and written correspondence * Understand and respond effectively to the needs of both internal and external customers * Maintain a professional and positive image when interacting with the public and external stakeholders * Prepare, format, update and distribute claim-related documents, correspondence and reports * Maintain accurate and organized digital claim files within company systems, including Dynamics 365(D365) and Intelex * Perform data entry and assist in compiling information for reporting and analysis purpose * Support policy tracking, insurance documentation management, and other administrative functions * Adapt to evolving responsibilities and participate in training and development opportunities as required * Perform additional administrative, coordination, and support duties as assigned * Actively contribute to a strong safety culture by promoting a safe, healthy and productive work environment What You Bring * Detail-oriented and highly organized administrative or insurance professional with strong customer service skills * Proactive, adaptable and capable of managing multiple priorities while maintaining accuracy and professionalism * Ability to work well both independently and as part of a team, demonstrate sound judgment and are committed to supporting efficient claims and insurance administration processes How We Make It Count As part of the Volker Stevin group of companies, we invest in our people by providing industry-leading support, training, and benefits that help you build a rewarding career and a strong future for your family. * 100% Employer-Paid Benefits: Enjoy industry-leading comprehensive health and wellness coverage * RRSP: Build your future with employer RRSP contributions for eligible employees * Long-Term Careers: Join a team with an average tenure of 7.3 years across all roles * Seasonal Rehire Loyalty: 44% of seasonal employees return year after year * Professional Growth: Access 500+ training courses in safety, upskilling, and leadership development * Unlimited Potential: Be part of a company that supports your goals and helps you succeed Our Commitment to You Safety Isn’t Just a Priority—It’s a Value. Safety is woven into the fabric of who we are and how we operate. It’s not a box we check off; it’s a commitment that guides every decision we make, every process we implement, and every project we undertake. Because at the end of the day, when we say safety is a value, we mean it’s a promise we make to our people, families, and the communities we serve. True to Our Word, True to Our People. Our culture is grounded in humility and authenticity, with a deep commitment to family. We believe in supporting each other, no matter the role or title. When we say we care, we mean it—our actions match our words. Everyone is empowered, valued, and respected, because being 'true to our word' means being 'true to our people.' Interesting Projects and Skill-Building Work. Volker Stevin is known for its ability to take on complex projects of all sizes, from large-scale infrastructure builds to specialized niche developments to highway maintenance and more. This diversity in project scope and complexity means that our employees have access to new opportunities across our family of companies that challenge them to think creatively and develop new skills. Join a Team Where People Truly Matter Since 1978, Volker Stevin has been dedicated to enhancing communities and connecting people with progress. As part of the VolkerWessels family, we specialize in civil construction and rehabilitation, highway maintenance, civil works, and bridge construction across Western Canada and the northwestern United States. We don’t just build and maintain infrastructure—we create connections that shape the future. Every employee plays an essential role in our success, fostering a collaborative environment where safety comes first, people are our greatest asset, and exceptional performance enables us to build lasting legacies in the places we call home.

The Claims & Insurance Coordinator supports the intake, documentation, and tracking of insurance claims from initiation to resolution. They also perform administrative tasks such as data entry, report compilation, and maintaining digital claim files within company systems.

The role requires a detail-oriented professional with strong organizational and customer service skills. Candidates must be capable of managing multiple priorities while maintaining accuracy and professionalism in a team environment.

• Comprehensive health and wellness coverage • Employer RRSP contributions • Training and development opportunities • Safety culture

• Customer servicePreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Claims administration
• Insurance documentation
• Data entry
• Customer service
• Organizational skills
• Attention to detail
• Communication
• Dynamics 365
• Intelex
• Reporting
• Analysis
• Policy tracking
• Administrative support
• Reporting and Analysis
• Microsoft Dynamics 365
• Professionalism
• Project Scoping
• Organizational Skills
• Administrative Functions
• Upskilling
• Bridge Construction
• Construction
• Management
• Customer Service
• Textiles
• Data Compilation
• Training And Development
• Creative Thinking
• Data Entry
• Highway Maintenance
• Humility
• Leadership Development
• Rehabilitation
• Safety Culture
• Coordinating
• Detail Oriented

• Administrative
• Construction
• Finance & Accounting
• Customer Service & Support
• Security & Safety
• Insurance Claims Coordinator
• Claims Processor
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks

Minimum experience

0+ years

Posting language

English

Working hours

20 hours per week