Volunteer Crisis Responder - Distress Line Program

Original job posting

Answer calls on the distress line and 9-8-8 suicide crisis hotline, listening to callers’ concerns and helping them work through their own problems. Provide information and referrals when appropriate, and intervene in life-threatening situations.

Job details

Summary Volunteers needed to provide telephone support on a 24/7/365 distress line and 9-8-8 suicide crisis hotline. Location Address undisclosed Niagara Region, Ontario L2V 4Y6 When Opportunity Type Ongoing - Start Anytime Schedule Flexible About This Opportunity Distress Centre Niagara is a 24/7 year round, free and confidential telephone support program available to anyone in need in Niagara. Distress Centre Niagara is also part of the 9-8-8 Suicide Crisis Helpline collaborative. For this position, Volunteer Crisis Responder will answer live calls on our distress line program where they will listen to callers concerns and assist them with solving their own problems, provide information and referrals where appropriate and intervene in life threatening situations. Volunteers will also provide support on the 9-8-8 Suicide crisis hotline as part of their monthly commitment. This is an in-person volunteer position. Hours or service are to be completed at our location. Volunteer Requirements Whether you meet these requirements or not, we encourage you to share your interest in us. You may still be a fit for a different opportunity with our organization. Caring, empathetic and nonjudgemental Causes Community & Social Services Mental Health & Crisis Support

What you’ll do

Answer calls on the distress line and 9-8-8 suicide crisis hotline, listening to callers’ concerns and helping them work through their own problems. Provide information and referrals when appropriate, and intervene in life-threatening situations.

Requirements

Applicants should be caring, empathetic, and nonjudgmental. The role is an in-person volunteer position with a monthly commitment that includes support on the 9-8-8 hotline.

Listed skills

• crisis intervention · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Active Listening
• Empathy
• Nonjudgmental Communication
• Telephone Support
• Problem-Solving
• Information and Referral
• Crisis Intervention
• Suicide Crisis Support

Job areas

• Social Services
• Customer Service & Support
• Security & Safety