04. Polish & English Speaking Intake Specialist | Fully Remote | USD Payments

Job summary

Serve as the first point of contact for prospective legal clients, gather information about their needs, provide empathetic guidance, and direct them to appropriate resources. Complete forms and maintain interaction records, schedule consultations, follow up with clients, and handle related administrative tasks.

Job details

Ready to grow your career from home? Your future begins here. Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies. We’re hiring a Bilingual Polish-Speaking Intake Specialist to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need. Apply today! 🚀✨ What you will be doing: Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝 Collect important information to understand client needs and assess how the firm can help. 📝 Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬 Complete legal forms and manage records of customer interactions. 📋 Schedule and coordinate consultations with legal experts. 📅 Follow up with clients to ensure their needs are met or provide additional support. 🔄 Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑 Our ideal candidate: Holds a bachelor’s degree. 🎓 Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. 💼 Is proficient in managing calendars and information flow with accuracy and efficiency. 📆✉️ Has previous experience in sales, customer service, or a legal background (preferred). 🏅 Is bilingual in English (C1 or higher) and Polish, both spoken and written. 🗣️✍️ Demonstrates excellent organizational and time-management skills. 🏅 Maintains discretion and confidentiality when handling sensitive information. 🔒 Permanently resides in Latin America. 🌍 Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻 Biweekly Payments: Guaranteed with no deductions from our end. 💎 Long-Term Opportunities: Build a lasting professional relationship with us. 🏆 Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡 Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️ Wellness Support: Access in-house psychological and wellness coaching services. 🌱 Professional Growth: Free training, language improvement sessions, and coaching programs. 📚 Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. 🎓 Take the next step in your career with Voxidea. Apply today and join our innovative team! 🚀✨

What you’ll do

Serve as the first point of contact for prospective legal clients, gather information about their needs, provide empathetic guidance, and direct them to appropriate resources. Complete forms and maintain interaction records, schedule consultations, follow up with clients, and handle related administrative tasks.

Requirements

Requires a bachelor's degree, at least three years of experience in customer service, appointment setting, or contact-center interpretation, and spoken and written proficiency in Polish and English at C1 level or higher. Candidates should have strong organizational and time-management skills, handle sensitive information confidentially, reside permanently in Latin America, and have a reliable computer and stable internet; sales, customer service, or legal experience is preferred.

Benefits

• Biweekly Payments • Paid Time Off • U.S. Holiday Recognition • Wellness Coaching • Free Training • Language Improvement Sessions • Professional Coaching • Access to Continuous Improvement Courses

Listed skills

• Customer service · Preferred
• English · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Intake
• Appointment Setting
• Interpretation
• Polish
• English
• Calendar Management
• Information Management
• Active Listening
• Client Needs Assessment
• Legal Form Completion
• Recordkeeping
• Consultation Scheduling
• Follow-Up
• Organization
• Confidentiality
• Time Off Management
• Health And Wellness Coaching
• Administrative Functions
• Latin Language
• Multilingualism
• Continuous Improvement Process
• English Language
• Psychology
• Innovation
• Coaching
• Time Management

Job areas

• Administrative
• Customer Service & Support
• Legal
• English Editor
• Law Clerk
• Legal and Related Associate Professionals
• Judicial Law Clerks