Checker Dispatcher - London, ON

Job summary

The dispatcher is responsible for coordinating bookings, providing accurate directions to drivers, and ensuring a high level of customer service. They must manage communications with clients and drivers while working in a fast-paced environment to fill all shifts.

Job details

Voyago is hiring a Part-Time Dispatcher for our Checker Division in London, ON. Reporting to Operations Manager, Dispatchers are responsible for providing a high degree of customer service while coordinating bookings. They identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives. Your Role You are responsible for the dispatch of drivers and providing accurate direction You are responsible for a high degree of customer service You thrive in a fast paced high stress environment You will provide on demand support to drivers You will communicate with clients and drivers and work to fill all shifts The rate for this position is $20.50 per hour. Shift: Saturday and Sundays (2:00PM - 10:30PM) Your profile: High School Diploma or Equivalent; Emergency Telecommunications Graduate preferred 1-2 years of Dispatch or Call Taking experience Ability to work independently Excellent problem-solving skills Must have the ability to multitask and shift priorities as needed Proficiency in Microsoft programs such as Outlook, Work and Excel Work Location This position is based in-office at our main building located at 573 Admiral Court London ON. Please note that remote work options are not available for this role. The Perks We support the development, work-life balance and well-being of our employees We build a supportive corporate culture that encourages diversity and enables our people to flourish We enable our employees to have a positive social impact by deploying sustainable mobility solutions We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff We are an Award Winning company As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider We focus on innovation and sustainable environmental initiatives We offer our employees opportunities to build their own experience within a local, global Group. Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage. We thank all applicants however only those under consideration will be contacted.

What you’ll do

The dispatcher is responsible for coordinating bookings, providing accurate directions to drivers, and ensuring a high level of customer service. They must manage communications with clients and drivers while working in a fast-paced environment to fill all shifts.

Requirements

Candidates must have a high school diploma or equivalent and 1-2 years of dispatch or call-taking experience. Proficiency in Microsoft Office programs and the ability to work independently in a high-stress environment are required.

Benefits

• Employee and Family Assistance Program • Company perks program • Employee Referral Bonus

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Customer service
• Problem-solving
• Multitasking
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Call taking
• Communication
• Emergency telecommunications
• Sustainability Initiatives
• Research
• Artificial Intelligence
• Applicant Tracking Systems
• Telecommunications
• Customer Service
• Innovation
• Problem Solving
• Operations Management
• Coordinating

Job areas

• Transportation
• Customer Service & Support
• Logistics
• Administrative
• Dispatcher/Driver
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance