Voyago Shuttle Services Call Taker

London, ON
On-site
Posted Oct 17, 2026
1 position

$19 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 20 hours per week

Job summary

Answer customer calls professionally and assist with inquiries, concerns, ride bookings, and complaints. Record information accurately and coordinate with dispatch and other departments to resolve requests efficiently.

Job details

Voyago is hiring a Part-Time Call Taker for our Inter-Community Shuttle Services! Your Role Answering calls promptly and professionally. Assisting customers with inquiries, concerns, or scheduling needs (e.g., booking rides or addressing complaints). Accurately documenting information in the system for tracking and resolution. Coordinating with other departments, such as dispatch, to fulfill customer requests efficiently. Your Profile Strong communication skills, including active listening and clear speech You have intermediate to advanced English language skills (B1 to C2) The ability to remain calm and professional under pressure Intermediate to advanced technical skills to use phone systems and computers confidently Superior customer service abilities, including empathy and problem-solving The role requires multitasking and a high level of attention to detail, especially in fast-paced situations Familiar with London and surrounding areas You have 1 to 2 years of dispatch, call center, or logistics experience You are available to work Monday to Friday from 3:00PM - 7:00PM Wage: $19.00/hr Work Location This position is based in-office at our main building located at 573 Admiral Court, London ON. Please note that remote work options are not available for this role. The Perks We are an award-winning company As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider We focus on innovation and sustainable environmental initiatives We support the development, work-life balance and well being of our employees We build a supportive corporate culture that encourages diversity and enables our people to flourish We enable our employees to have a positive social impact by deploying sustainable mobility solutions We offer our employees opportunities to build their own experience within a local global group Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage. We thank all applicants however only those under consideration will be contacted.

What you’ll do

Requirements

Applicants should have intermediate to advanced English and technical skills, strong communication and customer service abilities, and the ability to stay calm, multitask, and maintain attention to detail. The role requires familiarity with London and surrounding areas, 1–2 years of dispatch, call center, or logistics experience, and availability Monday to Friday from 3:00 p.m. to 7:00 p.m.