Community Health Outreach Worker

Job summary

Drive and prepare the mobile primary care outreach van, provide welcoming on-site outreach, and support client registration and clinic intake. Help community members navigate health and social services, maintain confidential EMR records, and collaborate with clinicians and outreach staff on program tracking and evaluation.

Job details

About Wabano There are over 40,000 Indigenous people in the Nation’s Capital, and Wabano serves more than 15,000 clients annually. While health care is central to our work, Wabano is also a cultural hub—a place of connection, healing, and learning. Our services integrate clinical care, outreach, wellness promotion, and traditional teachings, honouring Indigenous ways of knowing, being, and healing. Position Overview The Community Health Worker (CHW) is a key member of the Primary Health Care Outreach team. This role supports the Wabano Mobile Primary Care Outreach Van, assists with clinic intake, and provides navigation and support to community members. This is a front-line, community-focused role, ideal for someone who enjoys engaging people where they are, building trust, and supporting long-term health and wellness through education, advocacy, and connection to care. Key Responsibilities Reporting to the Team Lead, Primary Care Outreach, the CHW will: Outreach & Mobile Services Drive and coordinate the Wabano Mobile Primary Care Outreach Van, ensuring it is stocked, safe, and prepared for community outreach. Provide on-site outreach support including client registration, coordination with clinical staff, and creating a welcoming, culturally safe environment. Navigation & Advocacy Provide system navigation and advocacy, helping clients connect to primary care, chronic disease programs, mental health supports, housing, and social services. Assist clients with clinic intake, forms, referrals, and follow-up appointments. Act as a trusted liaison between clients and care providers to reduce barriers to accessing services. Documentation & Collaboration Maintain accurate and confidential documentation in the Electronic Medical Record (EMR). Contribute to program tracking, evaluation, and reporting related to outreach and health promotion activities. Work collaboratively within a multidisciplinary team, including clinicians, outreach staff, and cultural support workers. Required Qualifications Indigenous candidates who meet the qualifications will be given priority. Postsecondary education in Community Health, Health Promotion, Social Services, Indigenous Studies, or a related field, or an equivalent combination of education and experience. Minimum 1 year of experience in community health, outreach, health education, or social services. Valid G Class Driver’s License, clean driving record, and over 25 years of age (required for company insurance). Knowledge of Indigenous cultures, traditions, and social determinants of health. Experience working with Indigenous communities and/or other marginalized populations. Strong interpersonal and communication skills, with the ability to explain health information clearly and compassionately. Comfortable with basic computer use and data entry (EMR experience an asset). Ability to work both independently and collaboratively in a fast-paced, community-based setting. Physically able to lift, organize, and transport outreach supplies. Willingness to be vaccinated and comply with infection prevention and control protocols. Why Choose Us Join a collaborative, compassionate, and community-driven team. Access Group Health and Dental Insurance. Participate in a Defined Benefit Pension Plan with Wabano contributions. Benefit from an Employee Assistance Program. Begin with a generous 4 weeks of vacation. To apply for this opportunity, please submit your application to jobs@wabano.com Your application package should include a cover letter and comprehensive resume. Applications will remain open until the position is filled—so don’t delay in sharing your story with us! Wabano is committed to fostering an inclusive and equitable workplace and welcomes applications from qualified candidates, including individuals with disabilities and members of visible minorities. This position is open to all qualified applicants, with a preference for candidates of Indigenous ancestry (please self-identify in your application). Wabano provides employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an interview, please inform us of any required accommodation. We thank all applicants; only those selected for further consideration will be contacted. This posting is for an existing vacancy. All applications are reviewed by our hiring team; Wabano does not use artificial intelligence tools or artificial intelligence-enabled applications to screen or select candidates. Contact email: jobs@wabano.com

What you’ll do

Drive and prepare the mobile primary care outreach van, provide welcoming on-site outreach, and support client registration and clinic intake. Help community members navigate health and social services, maintain confidential EMR records, and collaborate with clinicians and outreach staff on program tracking and evaluation.

Requirements

Applicants need postsecondary education in community health, health promotion, social services, Indigenous studies, or a related field, or equivalent education and experience, plus at least one year of relevant experience. Requirements also include a valid G Class driver's license, a clean driving record, being over 25 for insurance purposes, knowledge of Indigenous cultures and social determinants of health, and the ability to work collaboratively and handle outreach supplies.

Benefits

• Group Health and Dental Insurance
• Defined Benefit Pension Plan
• Employee Assistance Program
• Four Weeks of Vacation

Listed skills

• Team Collaboration · Preferred
• Data entry · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Community Health Outreach
• Health Education
• Client Registration
• System Navigation
• Advocacy
• Client Intake
• Referral Coordination
• Appointment Follow-Up
• Electronic Medical Records
• Data Entry
• Confidential Documentation
• Interpersonal Communication
• Cultural Safety
• Indigenous Cultural Knowledge
• Team Collaboration
• Driving

Job areas

• Healthcare
• Social Services