Product applications specialist

Job summary

The incumbent supports the sales force and customers through technical training, product documentation, and application testing. They also collaborate with the engineering team to analyze market needs and contribute to the development of new product solutions.

Job details

Company Description Evident Canada is a Wabtec Group company! Evident Canada, a Wabtec Group company, is a global leader in the manufacturing of innovative inspection equipment used in industrial and research applications across the aerospace, power generation, petrochemical, civil infrastructure, automotive, and consumer products industries. Job Description Under the supervision of the Executive Director, the incumbent is responsible for supporting the sales force and customers in understanding, training on, and using the product line under their responsibility. The incumbent actively participates in the development of the solutions development plan and in the creation of product development documentation, as well as pre-sales, post-sales, and go-to-market tools. The incumbent also supports the Engineering team by conducting application testing on products under development and recommending changes and improvements. They also contribute to the continuous improvement of the product line(s) under their responsibility. Finally, they support the Product Manager in the development of new solutions. Key Functions and Responsibilities Support the Sales Force and Train Users: Identify and develop new solutions by considering internal development capabilities, existing solutions available on the market, and potential partnership opportunities; Deliver and develop training on instrumentation and its applications for the sales force and international customers; Contribute to the improvement of training programs and training materials; Actively contribute to the technical and commercial support provided to the sales force and customers for their assigned product line; Respond promptly to questions and requests from customers and the sales force. Contribute to the Product Development Plan: Analyze market needs and make recommendations regarding products and sales methods; Develop portions of the specifications for new products based on market information and specific criteria provided by the Product Manager; Work closely with various Engineering departments to facilitate product development and recommend changes or modifications as needed; Ensure that decisions and actions are aligned with the product development plan; Conduct analyses, troubleshoot issues, propose solutions to problems encountered, and implement them. Participate in Go-to-Market Activities: Develop product/solution documentation and sales and post-sales tools in accordance with the direction provided by the Product Manager; Actively participate in the launch of solutions and new products; Recommend changes and improvements related to go-to-market activities and participate in their implementation; Perform any other related duties as requested by their supervisor. Qualifications Education and Relevant Experience 8 to 10 years of experience in the field of Phased Array Ultrasonics; College diploma (DEC) in Physics with 8 to 10 years of experience / Bachelor's degree in Physics with 5 to 7 years of experience, or an equivalent combination of relevant education and experience, an asset; Experience in marketing and go-to-market activities, an asset. Technical Skills English proficiency: Advanced. Behavioral Competencies Initiative; Ability to work independently; Professional rigor and attention to detail; Problem-solving skills; Creativity; Strong customer focus and commitment to customer satisfaction; Teamwork; Strong analytical, synthesis, and integration skills; Willingness to travel approximately 20% of the time; Must hold or be able to obtain a valid passport; International business travel experience. Additional Information What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you. Worker Sub Type: Regular Job Family: Administrative/Office Support

What you’ll do

The incumbent supports the sales force and customers through technical training, product documentation, and application testing. They also collaborate with the engineering team to analyze market needs and contribute to the development of new product solutions.

Requirements

Candidates must have 8 to 10 years of experience in Phased Array Ultrasonics and possess advanced English proficiency. A college diploma or bachelor's degree in Physics is required, along with the ability to travel internationally.

Listed skills

• Technical Documentation · Preferred
• Customer support · Preferred
• Problem solving · Preferred
• Quality assurance · Preferred
• Communication · Preferred
• Product Development · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Phased Array Ultrasonics
• Technical Training
• Product Development
• Market Analysis
• Sales Support
• Technical Documentation
• Problem Solving
• Customer Support
• Engineering Collaboration
• Go-to-market Strategy
• Instrumentation
• Analytical Skills
• Communication
• Project Management
• Quality Assurance
• Go-to-Market Strategy
• Research
• Software Testing
• Customer Service
• Value-Added Services
• Continuous Improvement Process
• Creativity
• Medical Ultrasonography
• English Language
• Sales
• Leadership
• Marketing
• Innovation
• International Business
• New Product Development
• Petrochemical
• Physics
• Product Lining
• Product Management
• Troubleshooting (Problem Solving)
• Reliability
• Teamwork
• Detail Oriented

Job areas

• Engineering
• Manufacturing
• Sales
• Customer Service & Support
• Science & Research
• Product Application Specialist
• Product Support Engineer
• Commercial Sales Representatives
• Sales Engineers