Inside Sales Representative - Bearings/Hydraulics

Job summary

The role involves managing daily customer quotes and order fulfillment while providing product information and technical recommendations. You will also be responsible for driving sales growth through cross-selling and up-selling techniques while maintaining high levels of customer service.

Job details

The Opportunity Engaging customers with a focus on customer quote creation and order fulfillment, creating customer satisfaction and adding value to the customer’s buying experience. Provide consistently elevated levels of customer service to customers and accounts as well as vendors, reaching business targets through excellent telephone sales and communication skills. The Role ● Responsible for daily Customer Quotes and Order’s. As well as expediting of those orders for the customer. ● Generate new and repeat sales by providing product and pricing information in a timely manner. ● Determine customer requirements and expectations to recommend specific products and solutions. ● Recommend alternative products based on cost, availability, or specifications. ● Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items. ● Respond to customers via phone, fax or email for quotes, purchases, etc. in a timely manner after hours on call rotation. The Candidate Education: College diploma Work Experience: 2-3 years related experience in a sales support role. Knowledge: Knowledge of bearings, mechanical power transmission, process pumps and or hydraulic components would be an asset. Proficiency: Microsoft Office, including Outlook, Excel, Word, completion of ongoing product training The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: * Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. * Wajax led e-learning, and product training through industry leading manufacturers. * Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. * Recognition program where points are earned for merchandise or gift certificates, plus cash awards. * Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

What you’ll do

The role involves managing daily customer quotes and order fulfillment while providing product information and technical recommendations. You will also be responsible for driving sales growth through cross-selling and up-selling techniques while maintaining high levels of customer service.

Requirements

Candidates must have a college diploma and 2-3 years of experience in a sales support role. Proficiency in Microsoft Office and knowledge of industrial components like bearings or hydraulics are highly preferred.

Benefits

• Health benefits
• Dental benefits
• Health spending account
• E-learning
• Product training
• Employee discounts
• Group mortgage program
• Home and auto insurance program
• Pet insurance
• Recognition program
• Health and wellness program

Listed skills

• Customer service · Preferred
• Order Fulfillment · Preferred
• Communication Skills · Preferred
• Product Knowledge · Preferred
• Microsoft Office · Preferred
• Microsoft Outlook · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales support
• Order fulfillment
• Quote creation
• Telephone sales
• Communication skills
• Cross-selling
• Up-selling
• Product knowledge
• Microsoft Office
• Outlook
• Excel
• Word
• Bearings
• Hydraulics
• Mechanical power transmission
• Communication
• Innovation
• Microsoft Excel
• Microsoft Outlook
• Economics
• Oil and Gas
• Sales
• Customer Service
• Teamwork
• Mortgage Loans
• Merchandising
• Purchasing
• Discounts And Allowances
• Customer Engagement
• Upselling
• Cross-Selling
• Transmission
• Phone Sales
• Sales Support
• Order Fulfillment Management
• Forestry

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Energy
• Administrative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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