Product Support Representative - Construction/Crane

Job summary

The representative will prospect and source new customer opportunities while managing satisfaction for existing construction, forestry, and crane territory clients. They are responsible for meeting sales targets, resolving customer issues, and coordinating with internal departments and manufacturers to ensure order compliance.

Job details

The Opportunity Prospect and source new customer opportunities within defined Construction, Forestry and On Highway territory through development of a Strategic Prospecting Plan. Obtains vast knowledge of Wajax’s Product Offerings in order to provide expert knowledge, advice and product solutions for client needs. The Role * Manages Customer Satisfaction with Existing Construction, Forestry and Crane Territory Customers. * Identifies and resolves issues in a timely manner. * Attend to phone inquiries and demands from established and prospective clients. * Meet and exceed all established sales targets as determined monthly/annually. * Assist in the creation and submission of bids for National Customer opportunities. * Liaise with manufacturers, in-house departments and all other relevant suppliers in order to determine status of orders and compliance to delivery times. The Candidate * Education: College diploma / Post secondary Education * Work Experience: 2-3 years related experience in sales, marketing or equivalent business experience * Knowledge: Knowledge of heavy equipment is an asset, IMPACT selling process, must possess a valid driver’s license. * Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforce preferred) The Company Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables. Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: * Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account. * Wajax led e-learning, and product training through industry leading manufacturers. * Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. * Recognition program where points are earned for merchandise or gift certificates, plus cash awards. * Company matched pension plan * Award-Winning Health and Wellness Program. By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. Compensation: Base pay $50,000 per annum plus commission. Pay may vary based on skills, expertise, and performance, and is a component of the total rewards package. This is a current replacement vacancy. Wajax does not use AI powered recruitment processes. As a condition of employment, final candidates will be subject to pre-screening. \\ Together we get more done.

What you’ll do

The representative will prospect and source new customer opportunities while managing satisfaction for existing construction, forestry, and crane territory clients. They are responsible for meeting sales targets, resolving customer issues, and coordinating with internal departments and manufacturers to ensure order compliance.

Requirements

Candidates must possess a college diploma or post-secondary education along with 2-3 years of experience in sales or marketing. A valid driver's license and proficiency in Microsoft Office and CRM software are required, with heavy equipment knowledge considered an asset.

Benefits

• Health benefits • Dental benefits • Health spending account • E-learning • Product training • Employee discounts • Group mortgage program • Home and auto insurance program • Pet insurance • Fitness membership • Recognition program • Company matched pension plan • Health and wellness program

Listed skills

• Problem solving · Preferred
• Microsoft Excel · Preferred
• Sales · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Salesforce · Preferred
• Microsoft Outlook · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Prospecting
• Customer satisfaction
• Heavy equipment knowledge
• IMPACT selling process
• Microsoft Office
• Outlook
• Excel
• Word
• PowerPoint
• CRM
• Salesforce
• Bid submission
• Communication
• Problem solving
• Sales Prospecting
• Valid Driver's License
• Microsoft Excel
• Artificial Intelligence
• Customer Relationship Management
• Customer Service
• Mortgage Loans
• Economics
• Forestry
• Oil and Gas
• Selling Techniques
• Marketing
• Innovation
• Merchandising
• Microsoft Outlook
• Microsoft PowerPoint
• Teamwork

Job areas

• Sales
• Construction
• Customer Service & Support
• Energy
• Manufacturing
• Product Support Representative
• Territory / Regional Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel