(CAN) Customer Service Manager

Position Summary... Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail. What you'll do... WHAT YOU'LL DO Safety, Security, and Emergency Readiness Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures. Customer and Associate Support Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience. Front End Coverage and Operations Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow. Associate Training and Development Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements. Transaction Oversight and Compliance Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines. EAS and Loss Prevention Support Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately. Cash Management and Register Controls Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy. Promote Company Programs and Initiatives Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs. Flexibility (Availability/Work Schedule) • Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service. POTENTIAL CHALLENGES IN THIS ROLE High Task Volume in a Fast-Paced Environment • Manages overnight hours effectively and planning accordingly to stay energized and focused. • Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift. • Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time. Physical Demands • Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs. • Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards. WHY YOU'LL ENJOY WORKING HERE Energetic, Fast-Paced Environment Thrive in a dynamic setting where every day brings something new. Appreciation for Your Efforts Your contributions are recognized and valued. Career Growth Opportunities Build your skills and advance your career with us. Meaningful Impact Take pride in helping customers save money and live better. The minimum rate of pay for this position starts from $18.55. ‎ Le taux horaire minimum pour ce poste débute à 18.55. ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Age - 16 or older Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Walmart will accommodate the disability-related needs of applicants and associates as required by law. Primary Location… 999 UPPR WENTWORTH ST, HAMILTON, ON L9A 4X5, Canada Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job. Find Jobs ㅤ Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

The Customer Service Manager leads front-end operations to ensure exceptional customer service and efficient store performance. They are responsible for managing associate coverage, overseeing transactions, and maintaining compliance with company safety and operational standards.

Candidates must be at least 16 years of age and possess the ability to work a flexible schedule including evenings, weekends, and holidays. The role requires physical stamina for tasks such as standing for extended periods and lifting inventory up to 50 lbs.

• Career growth opportunities • Employee discount programs

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• CommunicationPreferred
• Inventory managementPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer service
• Retail operations
• Cash management
• Conflict resolution
• Staff training
• Loss prevention
• Inventory management
• Safety compliance
• Team coordination
• Transaction oversight
• Communication
• Problem solving
• Time management
• Adaptability
• Energetic
• Planning
• Artificial Intelligence
• Auditing
• Cash Management
• Customer Service
• Training And Development
• Loyalty Programs
• Decision Making Software
• Emergency Procedures
• Loss Prevention
• Merchandising
• Operations
• Resume Screening
• Enterprise Application Software
• Detail Oriented

• Retail
• Customer Service & Support
• Management & Leadership
• Security & Safety
• Customer Service Manager
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week