(CAN) Leader d’équipe, marchandise générale

Job summary

The team lead assists in managing General Merchandise areas by coordinating daily tasks, training associates, and ensuring high standards of customer service. They also oversee department presentation, monitor productivity, and support management with performance growth and hiring.

Job details

Position Summary... Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required. What you'll do... 1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate. 2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks. 3. Assesses the overall presentation of General Merchandise Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required. 4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity. 5. Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store. 7. Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed 8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris. 9. Complete GTA/Workday tasks and supports Management. 10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates. The minimum rate of pay for this position starts from $21.85. ‎ Le taux horaire minimum pour ce poste débute à 21.85. ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Age – 16 or older Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Walmart will accommodate the disability-related needs of applicants and associates as required by law. Primary Location… 155 MONTEE MASSON, MASCOUCHE, QC J7K 3B4, Canada Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job. Find Jobs ㅤ Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

What you’ll do

The team lead assists in managing General Merchandise areas by coordinating daily tasks, training associates, and ensuring high standards of customer service. They also oversee department presentation, monitor productivity, and support management with performance growth and hiring.

Requirements

Candidates must be at least 16 years of age. No specific educational or professional experience requirements are listed beyond the ability to perform leadership and operational duties.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Customer Service
• Merchandising
• Staff Training
• Task Delegation
• Performance Management
• Communication
• Inventory Management
• Safety Compliance
• Problem Solving
• Operational Planning
• Recruitment Support
• Product Promotion
• Goal Setting
• Teaching
• Management
• Decision Making Software
• General Line Of Merchandise
• Leadership
• Resume Screening

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Lean Leader
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers

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