(CAN) Manager, Learning and Development

Job summary

Lead the design, development, delivery, and continuous improvement of learning programs, content, and performance support resources aligned with business and operational needs. Partner with stakeholders and subject matter experts, support facilitator effectiveness and learning governance, evaluate program outcomes, and oversee projects and team development.

Job details

Position Summary... This role leads the design, development, delivery, and continuous improvement of learning programs, content, and facilitation practices. The role may oversee training initiatives, support learning governance, evaluate program effectiveness, and partner with stakeholders to align learning solutions with business and operational needs. What you'll do... This role leads the development, implementation, and maintenance of learning programs, resources, and performance support tools. The role may assess learning needs, identify knowledge gaps, and create blended learning solutions that support capability development and operational objectives. This role may manage learning content throughout its lifecycle, including review, adaptation, quality assurance, and ongoing enhancement. The role also collaborates with stakeholders and subject matter experts to ensure learning materials remain relevant, effective, and aligned with evolving business needs. This role supports learning delivery and facilitator effectiveness by promoting best practices, developing training resources, facilitating learning experiences, and enhancing instructional capabilities. The role may also contribute to train-the-trainer programs, facilitation standards, and learning environment improvements. This role evaluates learning program effectiveness through performance analysis, feedback, and continuous improvement activities. The role may also oversee project execution, support governance processes, develop team capabilities, ensure compliance with organizational policies and standards, and recommend improvements that enhance learning outcomes and operational efficiency. Leadership Expectations: Respect the Individual: Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work. Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments. Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work. Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving). Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values. Is consistently humble, self-aware, honest, and transparent. Serve our Customers: Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers. Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans. Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks. Implements and supports continuous improvements and willingly embraces new digital tools and ways of working. Preferred Qualifications: Strong training and facilitation experience across in-person and virtual environments. Strong knowledge or experience within skilled trades, facilities maintenance, HVAC and/or commercial refrigeration environments. Strong project management skills with experience managing multiple learning initiatives. Experience measuring learning effectiveness and using feedback and performance data to continuously improve programs. Experience developing or delivering training for technical, skilled trades, maintenance, or field-based audiences. The pay range for this position is $91,900.00 - $126,390.00. Pay will be determined based on relevant experience. ‎ L’échelle salariale pour ce poste est de 91,900.00 à 126,390.00. La rémunération sera déterminée en fonction de l’expérience pertinente. ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Walmart will accommodate the disability-related needs of applicants and associates as required by law. Primary Location… 1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job. Find Jobs ㅤ Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

What you’ll do

Lead the design, development, delivery, and continuous improvement of learning programs, content, and performance support resources aligned with business and operational needs. Partner with stakeholders and subject matter experts, support facilitator effectiveness and learning governance, evaluate program outcomes, and oversee projects and team development.

Requirements

Preferred qualifications include strong training and facilitation experience in in-person and virtual settings, project management experience, and the ability to measure learning effectiveness using feedback and performance data. Experience or knowledge in skilled trades, facilities maintenance, HVAC, commercial refrigeration, or training technical and field-based audiences is also preferred.

Listed skills

• Facilitation · Preferred
• Project management · Preferred
• Continuous Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Learning Program Design
• Learning Program Development
• Training Delivery
• Facilitation
• Learning Needs Assessment
• Blended Learning
• Learning Content Management
• Instructional Design
• Train-The-Trainer Programs
• Project Management
• Learning Effectiveness Measurement
• Performance Analysis
• Stakeholder Collaboration
• Technical Training
• Continuous Improvement
• Team Development
• Data Analysis
• Quality Assurance
• Project Implementation
• Mentorship
• Governance
• Training And Development
• Honesty
• Curiosity
• Leadership
• Innovation
• Continuous Improvement Process
• Ethical Standards And Conduct
• Resilience
• Coaching
• Accountability
• Customer Service
• Positivity
• Capability Development
• Operational Efficiency
• Growth Mindedness
• HVAC
• Facility Repair And Maintenance
• Resume Screening
• Self-Awareness
• Train The Trainer
• Decision Making Software
• Recognizing Others

Job areas

• Management & Leadership
• Education
• Trades
• Human Resources
• Learning and Development Manager
• Training and Development Manager
• Training and Staff Development Professionals
• Training and Development Managers

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