Shelter - Social Navigator & Intake Worker- On Call

Job summary

The Social Navigator provides 24-hour intake support, crisis counselling, and advocacy for individuals and families at an emergency domestic violence shelter. They are responsible for maintaining a safe, welcoming environment, managing facility operations, and coordinating community resources.

Job details

Position Summary: Wasauksing First Nation is accepting applications for On-Call Social Navigator & Intake worker (Weekend Shifts Days, Evenings, Nights, Weekday). We are looking for compassionate, caring and self-driven individuals to join shelter team. Under the direct supervision of the Housing Manager, the Social Navigator provides non-judgmental support, attends the 24 hour intake line, advocacy and resource information to potential on and off reserve Indigenous residents and shelter guests overnight. They act as the first point of contact for men and women and children, welcoming new and returning users of the emergency domestic violence/intimate partner violence shelter, providing a calm process of shelter intake procedures, immediate crisis counselling and referrals to other supportive social services as necessary. Job Duties & Responsibilities: Be a leader in maintaining a warm, welcoming, respectful, and non-judgmental environment, while ensuring the support and security of staff, volunteers and guests. Interview clients individually, in families, or with referral source, to assess their situation and needs to determine eligibility and types of services required. Provide informal counselling in crisis and assist clients in organizing a plan of safety. Maintain confidentiality and ensure clients personal information is safeguarded appropriately. Provides referrals to appropriate resources. Completes and maintains related records including intake registration, service requests and referrals if not admitted. Duties will also include completing bag, purse and pocket checks, a tour of the facility, review of general housekeeping policies and procedures upon admittance. Maintains the smooth operation of the emergency. Share community information to all staff and the community as it pertains to our daily work at the shelter. Seek out opportunities for supplies, partnership opportunities and donations to support guests. Ensure the safe and sustainable programming at the Shelter while maintaining and upholding a guest-centered approach. Organize and coordinate Donation deliveries. Provide relevant and appropriate advocacy and support . Engage in program development with shelter team. Performs a variety of duties specific to the operation of safe home. Assist in facilitation/coordination of programs for guests as needed. May occasionally be required to participate in incident investigation, including providing written statements or other documentation as necessary. Adhere to all policies and procedures of Wasauksing First Nation and any other relevant policies and procedures from external agencies and partners Perform other duties within the scope of the position as assigned by the Manager Or Supervisor. Education & Experience: A degree in social work/counselling psychology, social service worker diploma, an asset, or an equivalent combination of education, training, and experience. Minimum 2-3 years’ experience working in front line in social service delivery is required. Current full registration with the Ontario College of Social Workers and Social Service Workers an asset. Position does not require driving clients, however, a valid Ontario license an asset. Knowledge of current and relevant legislation Excellent interpersonal skills is essential. Effective communication skills, both verbal and written, including strong computer literacy in Microsoft 365 (Word, Excel, Sharepoint, Outlook, etc.). Training may be provided to the successful candidate. Other Requirements: Valid Driver's License and reliable personal vehicle First Aid & CPR, WHIMIS, Food Safety Level 1, Non-Violent Crisis Intervention, Suicide Prevention and Intervention and Trauma Informed Care Training an asset. Willing to work flexible hours as required, including evenings and weekends This position requires the individual to work with various families, youth and children. To protect children, youth and vulnerable persons, Wasauksing First Nation requires the individual to provide a vulnerable sector. Or criminal record check This position will remain OPEN UNTIL FILLED. Please send your resume with a cover letter, contact information and two recent employment references to: Email: hradmin@wasauksing.ca “Only those selected for an interview will be contacted. We wish to thank everyone for their application.”

What you’ll do

The Social Navigator provides 24-hour intake support, crisis counselling, and advocacy for individuals and families at an emergency domestic violence shelter. They are responsible for maintaining a safe, welcoming environment, managing facility operations, and coordinating community resources.

Requirements

Candidates should have a degree or diploma in social work or counselling psychology with at least 2-3 years of front-line social service experience. A valid driver's license and a clear criminal record check with vulnerable sector screening are required.

Listed skills

• First Aid · Preferred
• CPR · Preferred
• Microsoft 365 · Preferred
• interpersonal skills · Preferred
• record keeping · Preferred
• case management · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Crisis counselling
• Intake procedures
• Advocacy
• Case management
• Conflict resolution
• Confidentiality
• Record keeping
• Interpersonal skills
• Communication
• Microsoft 365
• Trauma informed care
• Suicide prevention
• First aid
• CPR
• Non-violent crisis intervention
• Trauma Informed Approaches
• Cardiopulmonary Resuscitation (CPR) Certification
• Effective Communication
• First Aid Certification
• Valid Driver's License
• Compassion
• Program Development
• Microsoft Excel
• Social Work
• Housekeeping
• Computer Literacy
• Crisis Intervention
• Food Safety And Sanitation
• Psychology
• Interpersonal Communications
• Microsoft Outlook
• Microsoft SharePoint
• Suicide Intervention
• Coordinating
• Investigation

Job areas

• Social Services
• Security & Safety
• Government & Public Sector
• Administrative
• Intake Worker
• Case Worker
• Social Work Associate Professionals
• Child, Family, and School Social Workers