Customer Service Representative: Waste Hauling Services

Job summary

The representative will manage customer calls, process service orders, and handle billing inquiries while maintaining account information. They will also collaborate with internal teams to resolve service issues and ensure community needs are met safely and efficiently.

Job details

Why Choose Us: We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are: Answering customer calls and processing customer orders for new service, discontinuance, or changes in service. Accepting payments from customers, researching customer billing inquiries and updating customer account information. Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues. Schedule: Monday to Friday from 8AM to 4:30PM What We Need From You: 2 years of high-volume Customer Service experience in an office environment Experience with Microsoft Word, Excel and Outlook experience in the transportation industry is an asset Excellent verbal and written communication skills What You’ll Get From Us: Competitive Wages: $50k annually + eligibility for quarterly bonuses Retirement Plan with company match; let us help you save for your future Benefits; Medical, Dental, Vision Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan Insurance: Life, Short Term/Long Term Disability Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance. We thank all applicants for their interest but advise only those selected for an interview will be contacted.

What you’ll do

The representative will manage customer calls, process service orders, and handle billing inquiries while maintaining account information. They will also collaborate with internal teams to resolve service issues and ensure community needs are met safely and efficiently.

Requirements

Candidates must have at least 2 years of high-volume customer service experience in an office setting. Proficiency in Microsoft Office applications and strong communication skills are required for this role.

Benefits

• Retirement plan
• Medical insurance
• Dental insurance
• Vision insurance
• Employee assistant program
• Scholarship opportunities
• Employee stock purchase plan
• Life insurance
• Short term disability
• Long term disability
• Quarterly bonuses

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• High-volume call handling
• Order processing
• Billing inquiry resolution
• Account management
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Verbal communication
• Written communication
• Problem solving
• Conflict resolution
• Billing Inquiries
• Self-Discipline
• Customer Service
• Communication
• Waste Collection

Job areas

• Customer Service & Support
• Transportation
• Logistics
• Environmental & Sustainability
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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