Customer Service Rep. (Driver)

Job summary

The Customer Service Representative operates a company vehicle to complete scheduled document destruction and recycling routes. They are responsible for handling confidential materials securely and providing professional service to customers.

Job details

WHY CHOOSE US: EnviroShred is a trusted Alberta document destruction and recycling company serving Calgary, Edmonton and Medicine Hat, and is now part of Waste Connections of Canada. Our reputation has been built on quality customer service, security and reliable document destruction. We are committed to sustainability, the protection of confidential information, and delivering professional service every time. GENERAL DESCRIPTION: At EnviroShred, our Customer Service Representatives are our drivers and the face of our service in the community. This is a hands-on driving role focused on safely completing scheduled shredding and recycling services while providing a professional, courteous customer experience. As a Customer Service Representative (Driver) with us the minimum responsibilities are: • Safely operate a company vehicle and complete assigned customer service routes and scheduled stops. • Provide secure on-site document destruction and recycling services in accordance with company requirements. • Collect and handle confidential materials carefully, maintaining security throughout the service process. • Complete service documentation and ensure customers receive the appropriate confirmation of completed service, including Certificates of Destruction where applicable. • Perform pre-trip and post-trip vehicle inspections and report safety, equipment or maintenance concerns promptly. • Interact with customers in a professional, friendly and courteous manner and help deliver the first-class service EnviroShred is known for. • Safely move collection containers and materials as required to complete customer service stops. • Follow all company safety, security and operating procedures. • Perform other miscellaneous job-related duties as assigned. WHAT WE NEED FROM YOU: • A valid class 5 driver’s licence with airbrakes and a clean driving record. • Previous commercial or local route driving experience is preferred. • A strong commitment to safe driving, customer service, security and confidentiality. • Ability to perform the physical requirements of a route-based driving position, including moving collection containers and materials. • Dependability, professionalism and the ability to work independently while completing an assigned route. • Ability to successfully complete all applicable pre-employment requirements. WHAT YOU’LL GET FROM US: • Competitive Wages • Retirement Plan with company match; let us help you save for your future • Benefits; Medical, Dental, Vision • Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan • Insurance: Life, Short Term/Long Term Disability We thank all applicants for their interest but advise only those selected for an interview will be contacted. EnviroShred / Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions, but final hiring decisions are made with human oversight. EnviroShred / Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.

What you’ll do

The Customer Service Representative operates a company vehicle to complete scheduled document destruction and recycling routes. They are responsible for handling confidential materials securely and providing professional service to customers.

Requirements

Candidates must possess a valid class 5 driver’s licence with airbrakes and a clean driving record. The role requires the physical ability to move collection containers and a strong commitment to safety and security protocols.

Benefits

• Retirement plan
• Medical insurance
• Dental insurance
• Vision insurance
• Employee assistance program
• Scholarship opportunities
• Employee stock purchase plan
• Life insurance
• Short term disability insurance
• Long term disability insurance

Listed skills

• Customer service · Preferred
• Safety Compliance · Preferred
• Vehicle Inspection · Preferred
• Material Handling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Commercial driving
• Route management
• Customer service
• Document destruction
• Security protocols
• Vehicle inspection
• Confidentiality
• Safety compliance
• Material handling
• Professional communication
• Pre-Trip And Post-Trip Vehicle Inspections
• Safe Driving
• Good Driving Record
• Professionalism
• Air Brakes
• Customer Service
• Employee Assistance Programs
• Collections

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Security & Safety
• Environmental & Sustainability
• Customer Service Driver
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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