Commercial Dispatch

Job summary

The Commercial Dispatcher is responsible for managing driver communications via fleet radio, troubleshooting service issues, and routing calls efficiently. They also handle inbound customer service requests and maintain accurate route and customer information in the database.

Job details

Waste Control Services (WCS) is a trusted name in sustainable waste management, proudly serving residential, commercial, and industrial clients across the Lower Mainland. With a head office and shop in Coquitlam and a recycling facility in North Vancouver, we are dedicated to helping our customers reduce their landfill contributions and become leaders in environmental responsibility. We partner with commercial businesses, multi-family residential properties, hospitality establishments, and organizations that share our values. Our mission is to make waste recovery second nature and transition communities from being environmentally aware to becoming sustainability leaders. We provide first-class customer service, competitive service packages, and innovative solutions in every category of waste and recovery. Who we’re looking for: We’re expanding our team and are looking for Commercial Dispatch to join us in Coquitlam, BC. If you are detail-oriented, calm under pressure, and an excellent communicator, this is your opportunity to play a key role in ensuring our daily operations run smoothly and efficiently. Location: Coquitlam, BC Schedule:Full-time, 5 × 8-hour shifts within the Dispatch Department’s operating hours of 4:00 am-6:00 pm, Monday through Saturday. Day/evening availability and flexibility to work Saturdays are required. Salary: $55,000 – $65,000 (based on experience) Key Responsibilities: * Respond to driver communications via 2-way fleet radio; * Troubleshoot service issues in real-time; * Enter, route, and sequence calls into the appropriate routes; * Review route sheets and ensure tablets are logged out correctly; * Update customer and route information in Trux; * Answer inbound customer service calls and schedule service requests; * Contact customers regarding operational concerns (e.g., access issues, service timing); * Prepare and print route sheets with current operational information; * Assist with other operational support as needed. Qualifications: * Previous dispatch or operations experience preferred but not required; * Strong communication skills, both written and verbal; * Ability to stay composed under time-sensitive situations; * Comfortable using Microsoft Office and database tools; * Team player who thrives in a fast-paced environment; * Willing to align with WCS’s core values: Customer Focused, Can-Do Attitude, Connected, Accountable, Respectful, and Safety Conscious. Why join us: * Comprehensive benefits for you and your family, including: * Extended health coverage with up to $500 per practitioner annually. * Dental coverage up to $2,000 per year. * Vision care and additional health benefits. * On-site parking. * Paid training and ongoing opportunities for professional development and career advancement. * Recognition programs, including Employee of the Month and Employee of the Year awards. * Team events and company celebrations held throughout the year. Waste Control Services has been a trusted name in the industry for over 30 years. If you're passionate about supporting sustainability and keeping operations on track, we’d love to hear from you. Please note: Only candidates selected for an interview will be contacted.

What you’ll do

The Commercial Dispatcher is responsible for managing driver communications via fleet radio, troubleshooting service issues, and routing calls efficiently. They also handle inbound customer service requests and maintain accurate route and customer information in the database.

Requirements

Candidates should possess strong communication skills and the ability to remain composed under pressure in a fast-paced environment. Proficiency in Microsoft Office and database tools is required, while previous dispatch or operations experience is preferred.

Benefits

• Extended health coverage • Dental coverage • Vision care • On-site parking • Paid training • Professional development • Recognition programs • Team events

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Communication
• Troubleshooting
• Route planning
• Microsoft Office
• Database management
• Customer service
• Fleet radio operation
• Time management
• Attention to detail
• Composure
• Microsoft Access
• Customer Service
• Optometry
• Innovation
• Waste Management
• Operations
• Troubleshooting (Problem Solving)
• Calmness Under Pressure
• Detail Oriented

Job areas

• Logistics
• Customer Service & Support
• Administrative
• Environmental & Sustainability
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance