Account Associate I

Why WM Canada? People are the driving force behind everything we do. From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada. Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada. We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within. Build a career that matters. At WM Canada, the work you do extends far beyond the office. Every day, our teams support the essential services that help communities thrive. Whether you're developing business strategies, supporting employees, serving customers, managing technology, driving growth or strengthening our brand, your contributions help power one of North America's leading environmental services companies. Why join WM Canada? Make an impact Help shape solutions that support communities, customers and critical infrastructure across Canada. Career growth that doesn't stand still Build new skills, explore new opportunities and grow within a company that values internal development and advancement. A culture built around people Join a collaborative team that invests in leadership, development and helping employees succeed at every stage of their careers. National scale. Local impact. Be part of a Canadian team backed by the resources, stability and opportunities of a North American industry leader. Rewards that grow with you Competitive compensation, retirement savings support, employee share ownership opportunities and programs designed to support your wellbeing. Why people stay * Opportunities for career advancement * Meaningful, purpose-driven work * Strong leadership and development programs * Industry stability and long-term growth * A culture rooted in safety, integrity and accountability Build your tomorrow at WM Canada. I. Job Summary The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives. II. Essential Duties and Responsibilities * Communicates in a focused and compelling way that drives customers’ thoughts and actions. * Utilizes appropriate change management processes to meet the demands of the sales role. * Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities. * Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment. * Contributes to individual and shared responsibilities in a team environment. * Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions. * Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.) * Analyzes reports as needed and/or handles general administrative duties as appropriate. III. Qualifications A. Required Qualifications * High School Diploma or GED (accredited) * 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component B. Preferred Qualifications * CRM knowledge (Salesforce) IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. * Repetitive Motions * Eye/Hand/Foot Coordination * Sitting * Talking * Hearing ☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. This role is designated as Hybrid which will follow the WM Office Policy requiring in office work and an option to work remotely one day per week Pay: The expected base pay range for this hybrid position is $52, 500 - $55,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy. In addition, this position is eligible for commissions. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM WM (WM.com [https://www.wm.com]) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com [https://sustainability.wm.com/]. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

The Account Associate manages a book of business for small and medium customers by handling inbound calls and proactive outreach to ensure retention. They utilize sales tools and negotiation strategies to secure contract agreements and meet growth objectives.

Candidates must have a High School Diploma or GED and at least one year of experience in B2B account management, inside sales, or customer service. Proficiency in CRM software, specifically Salesforce, is considered a preferred qualification.

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short term disability • Stock purchase plan • RRSP company match • Paid vacation • Paid holidays • Personal days

• Customer servicePreferred
• Change ManagementPreferred
• Account ManagementPreferred
• Data analysisPreferred
• NegotiationPreferred
• CommunicationPreferred
• SalesforcePreferred
• CRMPreferred

Identified from the job description. Confirm important requirements above.

• Account management
• Inside sales
• Customer service
• Negotiation
• Retention strategies
• Salesforce
• CRM
• Pricing tools
• Communication
• Change management
• Administrative duties
• Data analysis
• Inside Sales
• Office Equipment
• Natural Gas
• Inbound Calls
• Accountability
• Renewable Natural Gas
• Change Management Processes
• Administrative Functions
• Account Management
• Business To Business
• Biomedical Waste
• Customer Relationship Management
• Management
• Customer Service
• Training And Development
• Sales
• Leadership
• Innovation
• Waste Management
• Leadership Development
• Legislation
• Productivity Software
• Business Strategies
• Coordinating

• Sales
• Customer Service & Support
• Environmental & Sustainability
• Administrative
• Account Associate
• Account Representative (General)
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Office presence

4 days per week